Choose a tool for the request tracker for help desk

Originally created by @mercedes508 on #9805 (Redmine)

An application to help Frontdesk on the sorting, searching and analysis of user feedback, statistics about
most common issues, working/non-working hardware, make it easy to ensure everything is answered, etc.

Team: emmapeel, sajolida

Blueprint: https://tails.boum.org/blueprint/RT_for_help_desk/

Parent Task: #15922 (closed)

Related issues

• Blocked by #9803 (closed)
• Blocks #14524 (closed)
• Blocked by #12317 (closed)
• Blocked by sysadmin#11744 (closed)