Call for a meeting to refine requirements for help desk request tracker
Originally created by @mercedes508 on #9803 (Redmine)
Gather requirements from frontdesk and other interested parties about a
tool to better handle users report and support.
Requirements need to be refined and revised by other teams, for example
regarding user’s privacy.
Team: emmapeel, sajolida
Blueprint: https://tails.boum.org/blueprint/RT_for_help_desk/
Parent Task: #9960
Related issues
- Related to #12262 (closed)
- Blocks #9805
- Blocks sysadmin#11744
To upload designs, you'll need to enable LFS. More information