Call for a meeting to refine requirements for help desk request tracker

Originally created by @mercedes508 on #9803 (Redmine)

Gather requirements from frontdesk and other interested parties about a tool to better handle users report and support.
Requirements need to be refined and revised by other teams, for example regarding user’s privacy.

Team: emmapeel, sajolida

Blueprint: https://tails.boum.org/blueprint/RT_for_help_desk/

Parent Task: #9960 (closed)

Related issues

• Related to #12262 (closed)
• Blocks #9805 (closed)
• Blocks sysadmin#11744 (closed)