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[[!meta title="User survey"]]
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---
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title: User survey
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---
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[[!tails_ticket 14545]]
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[[!toc levels=3]]
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tails/tails#14545
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[[_TOC_]]
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Past surveys
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============
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[[!map pages="blueprint/user_survey/*" show="title"]]
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- [OpenPGP and Pidgin survey](user_survey/openpgp_and_pidgin)
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- [openpgp and pidgin.png](user_survey/openpgp_and_pidgin.png)
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Future surveys
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==============
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... | ... | @@ -58,12 +68,12 @@ Research questions |
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- How many users use OpenPGP mostly to verify downloads?
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- How many users use KeePassX to type their OpenPGP passphrase? ([[!tails_ticket 17867]])
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- How many users use KeePassX to type their OpenPGP passphrase? (tails/tails#17867)
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### Upgrades
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We used to have quantitative data on which versions our users were
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running but we lost this in 4.2. ([[!tails_ticket 17545]])
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running but we lost this in 4.2. (tails/tails#17545)
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In April 2019, 10 days after 3.13:
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... | ... | @@ -80,7 +90,7 @@ What we already have: |
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- Qualitative info here and there about upgrades being painful
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- [[Roberto, October 2019|contribute/how/user_experience/interviews/roberto]]:
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- [Roberto, October 2019](https://tails.boum.org/contribute/how/user_experience/interviews/roberto):
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> More than anything, they are upgrades constantly. Sometimes it takes us a
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> whole day to do an upgrade and then there's another one the week after. I
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... | ... | @@ -91,12 +101,12 @@ What we already have: |
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> GPG keys and we have to make sure that the GPG keys match or otherwise I
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> could loose files.
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- [[Joana and Orlando, January 2018|contribute/how/user_experience/interviews/joana_orlando]]:
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- [Joana and Orlando, January 2018](https://tails.boum.org/contribute/how/user_experience/interviews/joana_orlando):
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> Joana once had problems with upgrade on a USB stick. She could do the
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> first two upgrade but then it was not possible to do the third one.
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- [[Claudia and Felix, January 2018|contribute/how/user_experience/interviews/claudia_felix]]:
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- [Claudia and Felix, January 2018](https://tails.boum.org/contribute/how/user_experience/interviews/claudia_felix):
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> The first year Tails worked very well. But then they started
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> having more problems when the upgrades started.
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... | ... | @@ -111,16 +121,16 @@ What we already have: |
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> it. Felix installed a new Tails and copied the cryptographic key
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> to the whistleblowing platform manually.
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- [[Isabella, May 2017|contribute/how/user_experience/interviews/helen]]:
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- [Isabella, May 2017](https://tails.boum.org/contribute/how/user_experience/interviews/helen):
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> Upgrades are painful when using Tails not so often.
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- [[Ernesto, March 2017|contribute/how/user_experience/interviews/ernesto]]:
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- [Ernesto, March 2017](https://tails.boum.org/contribute/how/user_experience/interviews/ernesto):
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> The fact the upgrade mechanism is sometimes automatic and sometimes
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> manual. You never know what to expect.
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- [[Helen, March 2017|contribute/how/user_experience/interviews/helen]]:
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- [Helen, March 2017](https://tails.boum.org/contribute/how/user_experience/interviews/helen):
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> She likes the automatic upgrades in general but she always have to go
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> back to the documentation when the upgrade fails. As part of her work, she
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... | ... | @@ -128,7 +138,7 @@ What we already have: |
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> (for example upgrading from 2.6 to 2.10).
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- Top 5 hot topic in [OpenPGP and Pidgin
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survey](https://tails.boum.org/blueprint/user_survey/openpgp_and_pidgin/#index3h2)
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survey](https://tails.boum.org/user_survey/openpgp_and_pidgin/#index3h2)
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- 5 comments were about simpler and easier upgrades without specifying
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- 4 comments were directly complaining about manual upgrades and asking for always going automatic upgrades
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... | ... | @@ -295,3 +305,4 @@ Resources |
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- [MeasuringU: 10 Tips For Your Next Survey](https://measuringu.com/survey-tips/)
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- [Don A. Dillman et al., Internet, Phone, Mail, and Mixed-Mode Surveys](https://b-ok.cc/book/2735848/c2722f)
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- [Norman M. Bradburn et al, Asking Questions: The Definitive Guide to Questionnaire Design](https://b-ok.cc/book/736405/94a5b9)
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