Advertise the linguistic capacity of frontdesk
Originally created by @sajolida on #9080 (Redmine)
So far there is no mention on the website of which languages are understood and spoken by our support team. Currently we basically receive support requests in the languages into which our website is translated (English, German, French, and Portuguese). But this leads to two problems:
- People contact us in language that are not spoken by frontdesk.
- People don’t contact us in languages that are spoken by frontdesk but not activated on our website.
A first idea could be to create email addresses (Schleuder lists or emails aliases by language) like Tor does, see https://www.torproject.org/about/contact.html.en.
But our frontdesk team should be consulted about this as their work by shifts. So for example, the people who know French are not always on duty. We could consult them to know whether they would agree on receiving support request in their preferred languages even when they are not on duty.
In the case of Tor, requests in English still represent the vast majority of requests, so this might not so much of a problem. See for example https://lists.torproject.org/pipermail/tor-reports/2015-April/000798.html.
Feature Branch: doc/9080-support_languages
Related issues
- Related to #9799 (closed)