Usability tests of the new Persistent Storage

I did some basic tests as part of #18074 (closed).

I don't think it makes sense to test this again before we have #15586 (closed).

• Blocked by Instruct about the possibility of creating a pe... (#15586 - closed)
• #18839 (closed)
• Test expectations when deactivating features of the Persistent Storage, see notes from Sponsor 03 meeting on 2022-09-22
• Test expectations when activating a feature: is immediate activation confusing?

@emmapeel will be running these test for us.

Checklist

@sajolida:

• Preparation
  • Prepare the tasks: https://gitlab.tails.boum.org/tails/ux/-/raw/master/persistent%20storage/tasks-software-2023.odt?inline=false
  • Adapt research information sheet
  • Adapt consent form
  • Adapt checklist: usability_testing_checklist.pdf
  • Print
    • Research information sheet
    • Consent forms
    • Tasks
  • Skill sharing with emmapeel
    • Prepare and document here
    • Conduct
  • Prepare image: https://nightly.tails.boum.org/build_Tails_ISO_18648-usability-tests-persistent-storage/lastStable/archive/build-artifacts/
• Analysis
  • Complete rainbow table
    • Mark new issues
    • Strike through solved issues
    • Link rainbow table from here: https://gitlab.tails.boum.org/tails/ux/-/raw/master/persistent%20storage/rainbow_table_persistent_storage_2023_03_Ecuador.fods?inline=false
  • Document on GitLab
    • Create missing issues
    • Document in existing issues as "User research findings"
    • Link all issues to this one
    • Link related issues together
    • Verify labels on all issues
    • Add UX:debt when relevant
  • Share highlights on tails-dev and link from here: https://lists.autistici.org/message/20230510.091842.23ed75ba.en.html
  • Share feedback with emmapeel on her facilitation
• Wrap up
  • Add to achievements.mdwn
  • Reimburse incentives
• Improve checklist

@emmapeel:

• Prepare incentives
• Analysis (ideally before March 28)
  • Create rainbow table: https://gitlab.tails.boum.org/tails/ux/-/raw/master/persistent%20storage/rainbow_table_persistent_storage_2023_03_Ecuador.fods?inline=false

References

General topics

• https://www.nngroup.com/articles/usability-testing-101/
• https://www.nngroup.com/articles/qual-usability-testing-study-guide/

Moderation

• https://www.nngroup.com/articles/thinking-aloud-the-1-usability-tool/
• https://www.nngroup.com/videos/usability-testing-skilled-facilitator/

Skill sharing

• Usability testing 101
• Go through introduction
• Explain tasks
• Discuss moderation tips
• Show rainbow table