Organize Sponsor 10's Ask Me Anything
To strengthen our relationship with digital security trainers and users worldwide, we will organize a virtual Ask Me Anything session with 2 developers: sajolida and boyska.
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Wait until the contract is signed -
sajolida proposes the sponsor to organize and find the people they want us to talk with. -
Decide whether we want to make it public ourselves - Advertise it:
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tor-global-south -
IFF newsletter -
Sponsor 10's contacts -
geb's contacts -
DDP and FLD - We won't advertise it more widely to keep a focus on diverse users and avoid trolls
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Description from the USABLE UX Feedback Collection Guidebook:
USABLE UX Feedback Collection Guidebook, page 45.
Virtual “Ask Me Anything” Session with Developer
Many digital security trainers and at-risk end users have not met or communicated with a tool developer. Arranging a virtual call during which participants can ask developers a range of questions is a simple way to begin a relationship. This interaction will allow users to put a face to the project and understand who is working on the tool that they use in their daily lives.
Prior to the call, the facilitator and participants should familiarize themselves with the tool and draft a list of questions for the developer. Sample questions can be found below.
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General Questions
- How did you become involved with this project?
- What are your motivations for this work?
- How large is your team? Who else is working on the project?
- Who do you intend to use your tool?
- How is the project funded?
- What are the future plans for the project?
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Feedback Related Questions
- How do you all currently receive feedback?
- Is there someone on the team focused on design?
- Do you currently use personas? If not, would personas be useful?
- How do you currently prioritize bug fixes? How much time is spent on this?
- What is the best way to share feedback?
- Do you prefer small or large requests on GitHub?
- What role do trainers play in the feedback loop? How do you view trainers?
- How has feedback previously been incorporated into development?
Ask the developer to provide a brief introduction at the beginning of the call. This three to five minute introduction will quickly address several of the questions and allow more time for tool- specific questions during the remainder of the call, It can also be useful to begin the call by explaining what type of users are in the room, how they use the tool, and what the goal of the call will be.
This call can be transformative for trainers and end users, as developers can affirm the usefulness of user feedback in the design process. End users that may have been skeptical of whether developers would be receptive to feedback will likely be much more receptive after the call. Similarly, this is an effective way for developers to meet and better understand at-risk users quickly.