Improve UX of saving downloaded files and pages to PDF from Tor Browser
This is a parent issue for the whole problem. See below for child and related issues.
- Grant Tor Browser access to files as designated... (#10422) would be the ideal solution, but it seems like it will still take years to get there.
- Remove the `tor-browser` shortcut from the side... (#19254) would remove part of the confusion and is needed even with #10422.
- Rename "Tor Browser" shortcuts and folders as "... (#15028) would orient people better to a folder where they can actually save something
- Remove default folders from Home and sidebar (#10790) would limit the number of shortcuts where people can't actually save anything
- Allow Tor Browser to save files to Documents, D... (#19255) could temporarily lift a bit of this UX regression
- Improve the language of the error message to provide guidance?
- Is this message possible to customize?
Print → Save to PDF
In Tor Browser: ☰ ▸ Print… ▸ Save to PDF silently fails when in default directory
Help Desk has received reports about this issue and I'm able to replicate it.
In Tor Browser, selecting ☰ ▸ Print… ▸ Save to PDF silently fails when the directory is not changed from the default. The default directory is /usr/local/lib/tor-browser/.
This behavior also occurs if Print using the system dialog… ▸ Print to file is selected.
I'm sure that users expect the default directory to be a writable directory.
User research findings
During #18648 (closed), all of the 4 participants failed to save an image without help.
During the user testing of the VeraCrypt beta in 2018, participants had to save a keyfile from Tor Browser and use it to unlock a USB stick:
- 2 participants saved it to ~/Tor Browser without problems.
- The other 3 participants had a very hard time finding how to save it:
- It took P2 2 minutes to find where it was possible to save it. He even tried “~/Tor Browser/” without realizing it would work and went ahead checking more folders.
- P3 dismissed the error message and saved it to the desktop but it was not save. Then she couldn’t find it.
- P4 has an odyssey of 8 minutes and was unsuccessfully looking
for her file under
/usr/local/lib/tor-browser/when I rescued her.
Some user quotes:
- P3: « I don’t want to read. I want to save. » after getting the error message “Could not read the content of …”
- P4: « I don’t have permission to save anywhere. It’s fucking useless. »
- P4: « Why am I using a computer I don’t have permissions to use. »
- P4: « This is fucking kafkaesque… »