Helpdesk_Auto-reply.md

@@ -94,10 +94,9 @@ thread, gets an auto-reply email?
     - when HelpDesk answers an email, they will not get an auto-reply because the  "In-Reply-To:" and 'References:' headers are not empty.
     
 - Auto-reply sent if either of conditions are met:
-
-    - "In-Reply-To:" and "References:" are present AND not empty
-
-    - "In-Reply-To:" and "References:" and NOT present
+    - "In-Reply-To:" and "References:" are present AND not empty, and receiver NOT IN exception list : NO
+    - "In-Reply-To:" and "References:" are NOT present or EMPTY, and receiver NOT IN exception list : YES
+    - "In-Reply-To:" and "References:" are NOT present or EMPTY, and receiver IN exception list : NO
 
 
 Implementation