Changes

Page history
more clear like this authored by emmapeel's avatar emmapeel
Show whitespace changes
Inline Side-by-side
Helpdesk_Auto-reply.md
View page @ 7f636c64
...@@ -97,6 +97,7 @@ thread, gets an auto-reply email? ...@@ -97,6 +97,7 @@ thread, gets an auto-reply email?
- We can also use mail headers: - We can also use mail headers:
- Send the auto-reply only if the headers "In-Reply-To:" and 'References:' are empty or do not exist, then: - Send the auto-reply only if the headers "In-Reply-To:" and 'References:' are empty or do not exist, then:
- Messages forwarded to us from tails-sysadmins@ will not receive an auto-reply because they have a Reference header that is not empty. - Messages forwarded to us from tails-sysadmins@ will not receive an auto-reply because they have a Reference header that is not empty.
- when HelpDesk answers an email, they will not get an auto-reply because the "In-Reply-To:" and 'References:' headers are not empty.
- Auto-reply sent if either of conditions are met: - Auto-reply sent if either of conditions are met:
... ...
......