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Update Helpdesk_Auto reply authored by emmapeel's avatar emmapeel
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Helpdesk_Auto-reply.md
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...@@ -34,8 +34,9 @@ answer a second time"). ...@@ -34,8 +34,9 @@ answer a second time").
- When we answer a user, we will not receive an auto-reply because the In-Reply-To is not empty - When we answer a user, we will not receive an auto-reply because the In-Reply-To is not empty
- When a user sends an email (or a WhisperBack report) they will get an auto-reply. - When a user sends an email (or a WhisperBack report) they will get an auto-reply.
- Auto-reply sent if either of conditions are met: - Auto-reply sent if either of conditions are met:
- "In-Reply-To:" and "References:" are present AND not empty - "In-Reply-To:" and "References:" are present AND empty
- "In-Reply-To:" and "References:" and NOT present - "In-Reply-To:" and "References:" are NOT present
- Recipient NOT IN exception_list
- WhisperBack emails: Some kind of notification when sending a report - WhisperBack emails: Some kind of notification when sending a report
How would we let them know about the newer hot topics? How would we let them know about the newer hot topics?
- WhisperBack users should receive a non-changing version of the Auto-reply, and also the auto-reply by mail if they add an email address. Because: - WhisperBack users should receive a non-changing version of the Auto-reply, and also the auto-reply by mail if they add an email address. Because:
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