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Page 1
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Page 1/ 99
F
M
M
F
F
Participant
P1
P2
P3
P4
P5
Avg
B
C
B/C
Ticket
Solution
Mission completeness and time on mission
Mission 0: Leaflet
16
12
9
24
17
Mission 1: Install Tails
19
13
23
62
63
36
Mission 2: Start Tails
8
5
8
14
6
8
Mission 3: Save image to Persistent Storage
50
19
40
-
36
Mission 4: Tor diagram
Steps
Doesn’t understand “Start in macOS”
1
6
#18764
★
"Start in macOS" is confusing when obvious
Types the URL on the phone instead of scanning the QR code
1
6
#18765
★
QR code in steps is unclear
Success images are not very exciting
1
2
3
#18766
★
Have more exciting success notes in installation instructions
Wonders about the hardware warning on success
1
6
#17441
Remove hardware warning in success on macOS
Wonders about opening the instructions on mobile
1
6
#18767
★
Improve Spanish translation on critical path
Instructions don’t fit in width on mobile
2
6
#18768
★
Fix RWD of installation steps
Doesn’t understand how to use the Option key on Mac
2
6
#18769
★
Have a boot animation for Mac
-
3
6
#18770
★
Have a FAT partition with help on USB images
-
2
1
12
#18782
★
Improve instructions to start on Mac
Wonders about the Plymouth screen
1
6
#18771
★
Add screenshot of Plymouth to installation steps
Router and Overview
Wonders whether to clone
2
6
#18772
★
Improve first page of router
Skips the intro of the router
1
-
-
Goes back and forth betwen download, overview, and router
2
3
4
#16808
Merge overview, download, and steps
Overview is broken in Spanish
3
1
18
#18767
★
Improve Spanish translation on critical path
Think that 1.5 hours is a lot
1
6
#18773
★
Update time estimates in overview
New PS doesn’t require extra restart in overview
1
2
3
#18774
★
Improve steps in installation overview
Persistent Storage
Unclear translation of Persistent Storage in Spanish
1
6
#18767
★
Improve Spanish translation on critical path
Gets lost after opening the Persistent folder from the Persistent Storage settings
3
?
#17803
★
Fix the shortcut to the Persistent folder (or remove it)
Doesn’t unlock the Persistent Storage when restarting
1
?
#15573
Confirm when starting without unlocking the Persistent Storage
-
2
?
#18732
Implement redesign of Persistent Storage unlocking in Welcome Screen
Doesn’t understand that they have to create a Persistent Storage
3
?
#15586
Instruct about the possibility of creating a persistent storage when there is none
Doesn’t find how to create the Persistent Storage in the doc
2
1
12
#18775
★
Improve searchability of Persistent Storage creation
Download and Verification
Wonders about the OpenPGP signature and ends up doing no verification
1
6
#18437
Stop explaining why we removed the OpenPGP verification instructions
Doesn’t verify the download
2
1
12
#18774
★
Improve steps in installation overview
-
3
6
#16808
★
Merge overview, download, and steps
Understand “How does the verification work” as instructions
1
2
3
#18776
★
Explain better the verification
Misinterpret the Verify widget
3
2
9
#18776
★
Explain better the verification
Doesn’t read the warnings
2
3
4
#16808
★
Merge overview, download, and steps
Arrow to expand warning doesn’t work
1
2
3
#18604
Clicking on the downward arrow in warnings page doesn't not unfold section
Doesn’t find the installation steps from download
3
6
#16808
★
Merge overview, download, and steps
Etcher
Is unsure about which line in Etcher corresponds to the USB stick
2
6
#18783
Report findings from usability tests to Etcher
Doesn’t understand with Etcher refuses to flash to the USB stick that has the image
3
2
9
#18783
Report findings from usability tests to Etcher
Installation
Tries to open the USB image by double-clicking in macOS or from the browser
2
1
12
#18777
★
Document the error when opening the USB image from macOS
Search for the error message of macOS when opening the USB image
-
-
Saves the USB image to the USB stick
3
?
#18057
Distribute the USB image in a ZIP file
Tries starting from the USB stick without installing
3
1
18
#18774
★
Improve steps in installation overview
Tor diagram
Doesn’t understand the properties of Tor from the diagram
2
6
#18571
★
Improve and test our Tor diagram with users
Thinks that the thiner lines mean less and less encryption
-
-
Misc
Looks for USB in Computer from Places menu
3
?
#18778
★
"Computer" entry of Places menu and Files browser is confusing
Open tails.org
1
3
2
#18289
Have our own domain name
Doesn’t find the installation steps from “Start on macOS”
2
1
12
#18779
★
Link to installation instructions from "Start on macOS"
Search and Donate collapse on mobile
1
6
#17652
Use DuckDuckGo for search queries on our website
Thinks that Documentation refers to super technical stuff
2
3
4
#18780
★
"Documentation" name in menu sounds more technical and scary than what it is
Gets to the FAQ instead of searching the doc and gets lost
2
6
#18092
Add a search box on /support
P1
P2
P3
P4
P5
Gender
Age
Occupation
English
Experience with Tails
Regular operating system