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Page 1 ???(???) 00/00/0000, 00:00:00 Page 1/ 99 F M M F F Participant P1 P2 P3 P4 P5 Avg B C B/C Ticket Solution Mission completeness and time on mission Mission 0: Leaflet 16 12 9 24 17 Mission 1: Install Tails 19 13 23 62 63 36 Mission 2: Start Tails 8 5 8 14 6 8 Mission 3: Save image to Persistent Storage 50 19 40 - 36 Mission 4: Tor diagram Steps Doesn’t understand “Start in macOS” 1 6 #18764 ★ "Start in macOS" is confusing when obvious Types the URL on the phone instead of scanning the QR code 1 6 #18765 ★ QR code in steps is unclear Success images are not very exciting 1 2 3 #18766 ★ Have more exciting success notes in installation instructions Wonders about the hardware warning on success 1 6 #17441 Remove hardware warning in success on macOS Wonders about opening the instructions on mobile 1 6 #18767 ★ Improve Spanish translation on critical path Instructions don’t fit in width on mobile 2 6 #18768 ★ Fix RWD of installation steps Doesn’t understand how to use the Option key on Mac 2 6 #18769 ★ Have a boot animation for Mac - 3 6 #18770 ★ Have a FAT partition with help on USB images - 2 1 12 #18782 ★ Improve instructions to start on Mac Wonders about the Plymouth screen 1 6 #18771 ★ Add screenshot of Plymouth to installation steps Router and Overview Wonders whether to clone 2 6 #18772 ★ Improve first page of router Skips the intro of the router 1 - - Goes back and forth betwen download, overview, and router 2 3 4 #16808 Merge overview, download, and steps Overview is broken in Spanish 3 1 18 #18767 ★ Improve Spanish translation on critical path Think that 1.5 hours is a lot 1 6 #18773 ★ Update time estimates in overview New PS doesn’t require extra restart in overview 1 2 3 #18774 ★ Improve steps in installation overview Persistent Storage Unclear translation of Persistent Storage in Spanish 1 6 #18767 ★ Improve Spanish translation on critical path Gets lost after opening the Persistent folder from the Persistent Storage settings 3 ? #17803 ★ Fix the shortcut to the Persistent folder (or remove it) Doesn’t unlock the Persistent Storage when restarting 1 ? #15573 Confirm when starting without unlocking the Persistent Storage - 2 ? #18732 Implement redesign of Persistent Storage unlocking in Welcome Screen Doesn’t understand that they have to create a Persistent Storage 3 ? #15586 Instruct about the possibility of creating a persistent storage when there is none Doesn’t find how to create the Persistent Storage in the doc 2 1 12 #18775 ★ Improve searchability of Persistent Storage creation Download and Verification Wonders about the OpenPGP signature and ends up doing no verification 1 6 #18437 Stop explaining why we removed the OpenPGP verification instructions Doesn’t verify the download 2 1 12 #18774 ★ Improve steps in installation overview - 3 6 #16808 ★ Merge overview, download, and steps Understand “How does the verification work” as instructions 1 2 3 #18776 ★ Explain better the verification Misinterpret the Verify widget 3 2 9 #18776 ★ Explain better the verification Doesn’t read the warnings 2 3 4 #16808 ★ Merge overview, download, and steps Arrow to expand warning doesn’t work 1 2 3 #18604 Clicking on the downward arrow in warnings page doesn't not unfold section Doesn’t find the installation steps from download 3 6 #16808 ★ Merge overview, download, and steps Etcher Is unsure about which line in Etcher corresponds to the USB stick 2 6 #18783 Report findings from usability tests to Etcher Doesn’t understand with Etcher refuses to flash to the USB stick that has the image 3 2 9 #18783 Report findings from usability tests to Etcher Installation Tries to open the USB image by double-clicking in macOS or from the browser 2 1 12 #18777 ★ Document the error when opening the USB image from macOS Search for the error message of macOS when opening the USB image - - Saves the USB image to the USB stick 3 ? #18057 Distribute the USB image in a ZIP file Tries starting from the USB stick without installing 3 1 18 #18774 ★ Improve steps in installation overview Tor diagram Doesn’t understand the properties of Tor from the diagram 2 6 #18571 ★ Improve and test our Tor diagram with users Thinks that the thiner lines mean less and less encryption - - Misc Looks for USB in Computer from Places menu 3 ? #18778 ★ "Computer" entry of Places menu and Files browser is confusing Open tails.org 1 3 2 #18289 Have our own domain name Doesn’t find the installation steps from “Start on macOS” 2 1 12 #18779 ★ Link to installation instructions from "Start on macOS" Search and Donate collapse on mobile 1 6 #17652 Use DuckDuckGo for search queries on our website Thinks that Documentation refers to super technical stuff 2 3 4 #18780 ★ "Documentation" name in menu sounds more technical and scary than what it is Gets to the FAQ instead of searching the doc and gets lost 2 6 #18092 Add a search box on /support P1 P2 P3 P4 P5 Gender Age Occupation English Experience with Tails Regular operating system