_Originally created by @mercedes508 on [#9805 (Redmine)](https://public-redmine-archive.tails.boum.org/code/issues/9805)_ An application to help Frontdesk on the sorting, searching and analysis of user feedback, statistics about most common issues, working/non-working hardware, make it easy to ensure everything is answered, etc. Team: emmapeel, sajolida Blueprint: https://tails.boum.org/blueprint/RT_for_help_desk/ Parent Task: tails/tails#15922 ### Related issues - [x] **Blocked by** tails/tails#9803 - **Blocks** tails/tails#14524 - [ ] **Blocked by** tails/tails#12317 - [ ] **Blocked by** tails/sysadmin#11744