This is a parent issue for the whole problem. See below for child and related issues. ### Solutions - #10422+ would be the ideal solution, but it seems like it will still take years to get there. - #19254+ would remove part of the confusion and is needed even with #10422. - #15028+ would orient people better to a folder where they can actually save something - #10790+ would limit the number of shortcuts where people can't actually save anything - #19255+ could temporarily lift a bit of this UX regression - Improve the language of the error message to provide guidance? * Is this message possible to customize? ### Print → Save to PDF Reported by @cbrownstein on #18915: In Tor Browser: ☰ ▸ Print… ▸ Save to PDF silently fails when in default directory Help Desk has received reports about this issue and I'm able to replicate it. In Tor Browser, selecting ☰ ▸ Print… ▸ Save to PDF silently fails when the directory is not changed from the default. The default directory is /usr/local/lib/tor-browser/. This behavior also occurs if Print using the system dialog… ▸ Print to file is selected. I'm sure that users expect the default directory to be a writable directory. ### User research findings - During #18648, all of the 4 participants failed to save an image without help. - During the user testing of the VeraCrypt beta in 2018, participants had to save a keyfile from Tor Browser and use it to unlock a USB stick: * 2 participants saved it to \~/Tor Browser without problems. * The other 3 participants had a very hard time finding how to save it: - It took P2 2 minutes to find where it was possible to save it. He even tried “\~/Tor Browser/” without realizing it would work and went ahead checking more folders. - P3 dismissed the error message and saved it to the desktop but it was not save. Then she couldn’t find it. - P4 has an odyssey of 8 minutes and was unsuccessfully looking for her file under `/usr/local/lib/tor-browser/` when I rescued her. Some user quotes: * P3: « I don’t want to read. I want to save. » after getting the error message “Could not read the content of …” * P4: « I don’t have permission to save anywhere. It’s fucking useless. » * P4: « Why am I using a computer I don’t have permissions to use. » * P4: « This is fucking kafkaesque… »