Skip to content
GitLab
Projects Groups Snippets
  • /
  • Help
    • Help
    • Support
    • Community forum
    • Submit feedback
    • Contribute to GitLab
  • Sign in / Register
  • T tails
  • Project information
    • Project information
    • Activity
    • Labels
    • Members
  • Repository
    • Repository
    • Files
    • Commits
    • Branches
    • Tags
    • Contributors
    • Graph
    • Compare
  • Issues 974
    • Issues 974
    • List
    • Boards
    • Service Desk
    • Milestones
  • Merge requests 26
    • Merge requests 26
  • CI/CD
    • CI/CD
    • Pipelines
    • Jobs
    • Schedules
  • Deployments
    • Deployments
    • Environments
    • Releases
  • Monitor
    • Monitor
    • Incidents
  • Analytics
    • Analytics
    • Value stream
    • CI/CD
    • Repository
  • Activity
  • Graph
  • Create a new issue
  • Jobs
  • Commits
  • Issue Boards
Collapse sidebar
  • tails
  • tails
  • Issues
  • #18080
Closed
Open
Issue created Dec 19, 2020 by sajolida@sajolidaMaintainer

"No hardware device detected" with Ledger Nano S wallet in Electrum

From a bug report sent to Help Desk:

"No hardware device detected"

"On Linux, you might have to add a new permission to your udev rules."

"ledger: (error getting device infos)
    Library version for 'ledger' is incompatible.
    Installed: unknown, Needed: 0.1.30 <= x < inf
    Make sure you install it with python3"

We have 0.1.24 in Tails 4.14.

We also tried to install python3-btchip/testing but got the same error message (but it's not clear whether that version was used, or a local one installed with PIP).

We need feedback

If you also have a Ledger Nano S wallet, please test the experimental image from https://nightly.tails.boum.org/build_Tails_ISO_stable/lastSuccessful/archive/build-artifacts/.

Workaround

On Tails 4.14, to workaround this problem, follow the instructions from https://tails.boum.org/news/version_4.14/#issues.

Edited Jan 01, 2021 by intrigeri
To upload designs, you'll need to enable LFS and have an admin enable hashed storage. More information
Assignee
Assign to
Time tracking