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  • #17955

Closed
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Opened Oct 02, 2020 by goupille@goupilleReporter

Keyboard and touchpad are not working anymore on some Acer and Asus laptops

we received reports that after upgrading to 4.11 the keyboard and touchpads was not working anymore on one unknown Acer laptop, an Acer Aspire E5-511, and an Asus K70IJ.

external mouse and keyboard are working.

all the reports are from people using tails 4.10 without any issue.

  • Bug report: 857e98b8dbecce906d1c3be20ce9c602
  • Bug report: 62a76cadc1ef23c863630a7dbe856904
  • Bug report: a218d458e74aa07eeb173a8283be6571 (ASUS Zenbook UX330UA)

Status

This regression is well tracked on the web (Archlinux, Ubuntu, etc.) so there's a good chance it is fixed soon by a kernel upgrade.

In the meantime, please use an external USB keyboard and mouse.

References

  • https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1902156
  • https://www.reddit.com/r/archlinux/comments/ibzyq3/keyboard_and_touchpad_dont_work_after_581_kernel/
  • https://bbs.archlinux.org/viewtopic.php?id=257963
Edited Nov 07, 2020 by intrigeri
To upload designs, you'll need to enable LFS and have admin enable hashed storage. More information
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Reference: tails/tails#17955