Commit fa9130af authored by sajolida's avatar sajolida
Browse files

Document both SYSLINUX and GRUB when Tails fails to start entirely

parent e5d63fc3
......@@ -104,26 +104,66 @@ the rest of the instructions afterwards, we recommend you either:
1. If the <span class="guilabel">Troubleshooting Mode</span> does not work
better, restart the computer again on the first USB stick.
1. In the Boot Loader, press
<span class="keycap">TAB</span>. A command line with a list
of boot options appears at the bottom of the screen.
1. Depending on whether the Boot Loader is *GRUB* or *SYSLINUX*:
[[!img doc/first_steps/startup_options/boot-menu-with-options.png link="no" alt="Black screen with Tails artwork and list of boot options"]]
If the Boot Loader is *GRUB*:
1. Press the <span class="keycap">Backspace</span> key several times to
remove the <span class="code">quiet</span> option from the command line.
1. Press **e** when GRUB appears.
1. If Tails previously failed to start and displayed the <span
class="code">Probing EDD (edd=off to disable)...</span> error,
then type `edd=off` to add this option to the command line.
A new screen appears with more options.
1. Type `debug nosplash` to add these options to the command line.
[[!img doc/first_steps/startup_options/grub-with-options.png link="no" alt="GRUB with a list of
options starting with 'setparams Tails'"]]
1. To start Tails, press <span class="keycap">Enter</span>.
1. Navigate with the arrows of the keyboard to the end of the line that
starts with <span class="code">linux</span>. The line is most likely
wrapped and displayed on several lines on the screen but it is a
single configuration line.
1. Hopefully, error messages now appear when starting Tails. You can
[[send them to our help desk by email|support/talk]], for example by taking a
picture of the last screen and error messages.
1. Press the <span class="keycap">Backspace</span> key several times to
remove the <span class="code">quiet</span> option from the command line.
1. Type <span class="code">debug nosplash</span> to add these options to the command line.
1. If Tails previously failed to start and displayed the
following error:
<p class="pre">Probing EDD (edd=off to disable)...</span>
Then type `edd=off` to add this option to the command line.
1. Press **Ctrl+X** to start Tails.
1. Hopefully, new error messages now appear when starting Tails. You can
[[send them to our help desk by email|support/talk]], for example by taking a
picture of the last screen and error messages.
If the Boot Loader is *SYSLINUX*:
1. Press
<span class="keycap">TAB</span>. A command line with a list
of boot options appears at the bottom of the screen.
[[!img doc/first_steps/startup_options/syslinux-with-options.png link="no" alt="SYSLINUX with
a list of options starting with '/live/vmlinuz' at the bottom"]]
1. Press the <span class="keycap">Backspace</span> key several times to
remove the <span class="code">quiet</span> option from the command line.
1. Type <span class="code">debug nosplash</span> to add these options to the command line.
1. If Tails previously failed to start and displayed the
following error:
<p class="pre">Probing EDD (edd=off to disable)...</span>
Then type <span class="code">edd=off</span> to add this option to the command line.
1. Press <span class="keycap">Enter</span> to start Tails.
1. Hopefully, new error messages now appear when starting Tails. You can
[[send them to our help desk by email|support/talk]], for example by taking a
picture of the last screen and error messages.
"""]]
......
Markdown is supported
0% or .
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment