Commit ee765904 authored by sajolida's avatar sajolida

Embed the reporting guidelines for Mac as well

Otherwise we won't get enough information from them.
parent 70f5b4cb
......@@ -29,13 +29,22 @@
<li>Try installing again on the same USB stick.</li>
<li>Try installing on a different USB stick.</li>
<li>Try using the same USB stick to start on a different computer.<br/>
If the same USB stick works on a different computer, please [[report your
problem to our help desk|support/talk]].</li>
If the same USB stick works on a different computer, please
[[!toggle id="report-toggle-1" text="report the problem to our help desk"]].</li>
</ol>
</div>
</li>
</div>
[[!toggleable id="report-toggle-1" text="""
<span class="hide">[[!toggle id="report-toggle-1" text=""]]</span>
[[!inline pages="install/inc/steps/reporting.inline" raw="yes"]]
"""]]
<li>
<p>If the computer starts on Tails, the <span class="application">Boot Loader Menu</span>
......@@ -43,12 +52,20 @@
<p>[[!img install/inc/screenshots/boot_loader_menu.png link="no" alt="Black screen with Tails artwork. Boot Loader Menu with two options 'Tails' and 'Tails (Troubleshooting Mode)'."]]</p>
<div class="bug mac mac-clone">
<p>If your computer displays the <span class="application">Boot Loader Menu</span>
but then fails to start on the USB stick, it might
currently be impossible to start Tails on your Mac model.</p>
<p>Please [[report your problem to our help desk|support/talk]].</p>
</div>
</li>
</ol>
<div class="bug mac mac-clone">
<p>If your computer displays the <span class="application">Boot Loader Menu</span>
but then fails to start on the USB stick, it might
currently be impossible to start Tails on your Mac model.</p>
<p>Please [[!toggle id="report-toggle" text="report the problem to our help desk"]].</p>
</div>
[[!toggleable id="report-toggle" text="""
<span class="hide">[[!toggle id="report-toggle" text=""]]</span>
[[!inline pages="install/inc/steps/reporting.inline" raw="yes"]]
"""]]
......@@ -169,36 +169,12 @@ operating system.</p>
<div class="bug" id="report">
<p>If none of these options work, we are sorry but you might not be
able to use Tails on this computer. Feel free to
[[!toggle id="report-toggle" text="report the problem to our help desk"]].</p>
[[!toggle id="report-toggle-2" text="report the problem to our help desk"]].</p>
</div>
[[!toggleable id="report-toggle" text="""
<span class="hide">[[!toggle id="report-toggle" text=""]]</span>
[[!toggleable id="report-toggle-2" text="""
<span class="hide">[[!toggle id="report-toggle-2" text=""]]</span>
<h3>Reporting the problem to our help desk</h3>
<p>Please send the following information to [[tails-support-private@boum.org]]:</p>
<ol>
<li><p>Which version of Tails are you trying to start?</p></li>
<li><p>How did you verify the USB image?</p></li>
<li><p>What is the brand and model of your computer?</p></li>
<li><p>What exactly happens when trying to start? Report the complete error
message that appears on the screen, if any.</p></li>
<li><p>What program did you use to install your USB stick?</p></li>
<li><p>Does the USB stick start successfully on other computers? If so,
what are the brands and models of those computers?</p></li>
<li><p>Have you been able to successfully start another version of Tails
on this computer before? If so, which version?</p></li>
</ol>
[[!inline pages="support/talk/languages.inline" raw="yes"]]
[[!inline pages="install/inc/steps/reporting.inline" raw="yes"]]
"""]]
<h3>Reporting the problem to our help desk</h3>
<p>Please send the following information to [[tails-support-private@boum.org]]:</p>
<ol>
<li><p>Which version of Tails are you trying to start?</p></li>
<li><p>How did you verify the USB image?</p></li>
<li><p>What is the brand and model of your computer?</p></li>
<li><p>What exactly happens when trying to start? Report the complete error
message that appears on the screen, if any.</p></li>
<li><p>What program did you use to install your USB stick?</p></li>
<li><p>Does the USB stick start successfully on other computers? If so,
what are the brands and models of those computers?</p></li>
<li><p>Have you been able to successfully start another version of Tails
on this computer before? If so, which version?</p></li>
</ol>
[[!inline pages="support/talk/languages.inline" raw="yes"]]
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