Commit ebb915a2 authored by sajolida's avatar sajolida
Browse files

Make troubleshooting the default

Pretty much no computer will start on Tails by default.
parent e4f8ea40
<ol>
<h2>Make the computer start on the USB stick</h2>
<li>
<p>
<span class="usb">Shut down the computer while leaving the USB stick plugged in.</span>
</p>
<p class="clone upgrade-tails">Shut down the computer.</p>
<p class="clone">Plug in the other Tails USB stick that you want to
<span class="install-clone">install</span>
<span class="upgrade">upgrade</span>
from.</p>
<p class="upgrade-tails">Unplug your Tails USB stick while leaving the intermediary USB stick plugged in.</p>
</li>
<p>This step is the most complicated one as it depends a lot on the
model of the computer:</p>
<li>
<p>Switch on the computer.</p>
</li>
<ul>
<li>On most computers, our basic instructions to get to the boot menu
work fine.</li>
<li>On some computers, you might have to do more advanced techniques,
like editing the BIOS settings.</li>
<li>On few computers, it might currently be impossible to start Tails
but it's very hard to know without trying.</li>
</ul>
<li>
<p>If the computer starts on Tails, the <span class="application">Boot Loader Menu</span>
appears and Tails starts automatically after 4 seconds.</p>
<p>The goal is to reach the <span class="application">Boot Loader
Menu</span> of Tails:</p>
<p>[[!img install/inc/screenshots/tails_boot_menu.png link="no" alt="Black screen with Tails artwork. Boot Loader Menu with two options 'Tails' and 'Tails (Troubleshooting Mode)'."]]</p>
</li>
</ol>
<p>[[!img install/inc/screenshots/boot_loader_menu.png link="no" alt="Black screen with Tails artwork. Boot Loader Menu with two options 'Tails' and 'Tails (Troubleshooting Mode)'."]]</p>
<h2>Troubleshooting: Tails does not start at all</h2>
<div class="next">
<p>The following section applies if the <span class="application">Boot Loader Menu</span>
does not appear when starting on a USB stick.</p>
<p>After you reached the <span class="application">Boot Loader Menu</span>, you
can skip the rest of this section and <a href="#greeter">wait until
<span class="application">Tails Greeter</span> appears</a>.</p>
<p>It is quite common for computers not to start automatically on a
USB stick with Tails installed. Here are some troubleshooting techniques. You should try them
one after the other.</p>
</div>
<h3>Getting to the boot menu</h3>
<p>On most computers, you can press a *boot menu key* to display a list of
possible devices to start from. The following instructions explain how
to display the boot menu and start on the USB stick. The following
screenshot is an example of such boot menu:</p>
<p>On most computers, you can press a <em>boot menu key</em> to display
a list of possible devices to start from. The following instructions
explain how to display the boot menu and start on the USB stick. The
following screenshot is an example of such boot menu:</p>
<p>[[!img install/inc/screenshots/bios_boot_menu.png link="no" alt=""]]</p>
<ol>
<li><p>Shut down the computer.</p></li>
<li><p>Make sure that the first USB stick is plugged in the computer.</p></li>
<li>
<p class="usb">Shut down the computer while leaving the USB stick plugged in.</p>
<p class="clone upgrade-tails">Shut down the computer.</p>
<p class="clone">Plug in the other Tails USB stick that you want to
<span class="install-clone">install</span>
<span class="upgrade">upgrade</span>
from.</p>
<p class="upgrade-tails">Unplug your Tails USB stick while leaving the intermediary USB stick plugged in.</p>
</li>
<li>
<p>Identify the potential boot menu keys for the computer depending on
......
......@@ -61,7 +61,7 @@ the rest of the instructions afterwards, we recommend you either:
[[!inline pages="install/inc/steps/mac_startup_disks.inline" raw="yes" sort="age"]]
</div>
<h2>Tails Greeter</h2>
<h2 id="greeter">Tails Greeter</h2>
1. After 30&ndash;60 seconds, another screen called <span class="application">Tails Greeter</span> appears.
......
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