Commit c25952a3 authored by sajolida's avatar sajolida
Browse files

Add help desk reporting to Mac

This inline is only used from here now so it can be changed back to
Markdown, which makes things easier for translators.

I'll also propose to remove these instructions entirely after some time.
See #17862.
parent a47d3fdf
......@@ -2,12 +2,16 @@
This page describes the technique to start Tails from a USB stick on Mac.
[[!toc levels=1]]
[[!toc levels=2]]
<h1 id="mac-start">Starting on Mac</h1>
[[!inline pages="install/inc/steps/mac_startup_disks.inline" raw="yes" sort="age"]]
<h2 id="help-desk">Report the problem to our help desk</h2>
[[!inline pages="doc/first_steps/start/reporting.inline" raw="yes" sort="age"]]
<h1 id="not-entirely">Troubleshooting Tails not starting after the Boot Loader</h1>
[[!inline pages="doc/first_steps/start/not_entirely.inline" raw="yes" sort="age"]]
......@@ -79,11 +79,7 @@ apply to certain computer models.
<h2 id="help-desk">Report the problem to our help desk</h2>
If none of these options work, we are sorry but you might not be
able to use Tails on this computer. Feel free to
report the problem to our help desk.
[[!inline pages="install/inc/steps/reporting.inline" raw="yes"]]
[[!inline pages="doc/first_steps/start/reporting.inline" raw="yes" sort="age"]]
<h1 id="not-entirely">Troubleshooting Tails not starting after the Boot Loader</h1>
......
If none of these options work, we are sorry but you might not be
able to use Tails on this computer. Feel free to
report the problem to our help desk.
Please send the following information to [[tails-support-private@boum.org]]:
1. Which version of Tails are you trying to start?
1. How did you verify the USB image?
1. What is the brand and model of your computer?
1. What exactly happens when trying to start? Report the complete error
message that appears on the screen, if any.
1. What program did you use to install your USB stick?
1. Does the USB stick start successfully on other computers? If so,
what are the brands and models of those computers?
1. Have you been able to successfully start another version of Tails
on this computer before? If so, which version?
[[!inline pages="support/talk/languages.inline" raw="yes"]]
<p>Please send the following information to [[tails-support-private@boum.org]]:</p>
<ol>
<li><p>Which version of Tails are you trying to start?</p></li>
<li><p>How did you verify the USB image?</p></li>
<li><p>What is the brand and model of your computer?</p></li>
<li><p>What exactly happens when trying to start? Report the complete error
message that appears on the screen, if any.</p></li>
<li><p>What program did you use to install your USB stick?</p></li>
<li><p>Does the USB stick start successfully on other computers? If so,
what are the brands and models of those computers?</p></li>
<li><p>Have you been able to successfully start another version of Tails
on this computer before? If so, which version?</p></li>
</ol>
[[!inline pages="support/talk/languages.inline" raw="yes"]]
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