Finalize questions for the OpenPGP and Pidgin survey

In the end I'll do a single survey because I think that it will make it
easier to get answers from people who don't use neither OpenPGP nor
Pidgin.

wiki/src/blueprint/user_survey.mdwn

@@ -7,115 +7,166 @@
 Questions from the Foundations Team
 ===================================
 
-OpenPGP support outside of Thunderbird ([[!tails_ticket 8310]], [[!tails_ticket 17183]], [[!tails_ticket 17169]])
------------------------------------------------------------------------------------------------------------------
+Research questions
+------------------
+
+### OpenPGP support outside of Thunderbird ([[!tails_ticket 8310]], [[!tails_ticket 17183]], [[!tails_ticket 17169]])
 
 This will become an even hotter topic once Enigmail goes away in a few months:
 Thunderbird will maintain its own keyring, independently from GnuPG's ⇒
 Seahorse will stop being useful for anything related to email, so the
 cost/benefit of vaguely supporting it will become even higher.
 
+- **How popular is OpenPGP inside and outside Thunderbird?**
+- **How technical are the people using OpenPGP outside Thunderbird?**
+- **Could these people use Thunderbird instead?**
+- **Who will suffer from the Thunderbird migration because they use
+  OpenPGP both inside and outside Thundebird?**
+
+### Can we stop including an IRC client by default? (#15816)
+
+This open question has been the main blocker for replacing Pidgin for years.
+
+- **What would be the cost of removing the support for IRC by default in Tails?**
+- **How technical are the people using IRC in Tails?**
+- **Are people using IRC in Tails to connect to servers that do not block Tor?**
+- **How popular is XMPP among our users?**
+
 ### Notes
 
 - Secure Drop mentions encrypting files with GPG went sending submissions:
   <http://33y6fjyhs3phzfjj.onion/lookup>.
 
-### Proposal survey
+### Prompt
 
-- **Do you use OpenPGP in Tails?** (`*`)
+Survey on **ease of use and online privacy tools**
 
-  *OpenPGP is also called PGP, GnuPG, or GPG.*
+**Contribute to Tails by answering these few questions!** (4&ndash;5 minutes)
 
-  * I don't know
-  * Never
-  * Sometimes
-  * Often
+To improve Tails we need to learn how people use it but, unlike
+others, we don't track you against your will. Your answers are anonymous
+and only our team can access the data.
 
-- **Other than Tails, which of the following operating systems do you use the most?** (`*`)
+### Questions
+
+- **Overall, how difficult or easy is it for you to use Tails?** (`*`)
+
+  7-point scale from *Very Difficult* to *Very Easy*
+
+- **If you could change just one thing in Tails, what would it be?**
+
+  Short text:
+
+- **How often, if at all, do you use the following tools in Tails?** (`*`)
+
+  Randomized array
+
+| | Never | Sometimes | Most of the time | Don't know | No answer |
+|--|
+| OpenPGP (also called PGP, GnuPG, or GPG) |
+| Pidgin [[!img lib/apps/pidgin.png link="no"]] |
+| Thunderbird [[!img lib/apps/thunderbird.png link="no"]] |
+| Electrum [[!img lib/apps/electrum.png link="no"]] |
+| OnionShare [[!img lib/apps/onionshare.png size="22x22" link="no" ]] |
+| Tor Browser [[!img lib/apps/tor-browser.png size="22x22" link="no" ]] |
+
+- **Other than Tails, which of the following operating systems do you use the most?**
 
   * Windows
   * macOS
   * Linux
 
-- **Which tools do you use for OpenPGP in Tails, if any:**
+### Conditional questions on OpenPGP
+
+- **How often, if at all, do you use the following tools for OpenPGP in Tails?** (`*`)
+
+  Randomized array
 
-| | I don't know | Never | Sometimes | Often |
+| | Never | Sometimes | Most of the time | Don't know |
 |--|--|--|--|
-| Do you use OpenPGP in Tails using `gpg` on the command line? [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/utilities-terminal.png size="22x22" link="no"]] | | | | |
-| Do you use OpenPGP in Tails for emails using Thunderbird? [[!img doc/first_steps/persistence/thunderbird.png size="22x22" link="no"]] | | | | |
-| Do you use OpenPGP in Tails using the applet on the top navigation bar? [[!img doc/encryption_and_privacy/gpgapplet/gpgapplet_with_text.png size="22x22" link="no"]] | | | | |
-| Do you use OpenPGP in Tails using the Password and Keys utilities? [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/seahorse.png size="22x22" link="no"]] | | | | |
-| Do you use OpenPGP in Tails using the Files browser? [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/files.png size="22x22" link="no"]] | | | | |
-| Do you use OpenPGP in Tails using the Archive manager? [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/file-roller.png size="22x22" link="no"]] | | | | |
+| The `gpg` command line [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/utilities-terminal.png size="22x22" link="no"]] |
+| *Enigmail* in *Thunderbird* [[!img doc/first_steps/persistence/thunderbird.png size="22x22" link="no"]] |
+| The OpenPGP applet in the top bar [[!img doc/encryption_and_privacy/gpgapplet/gpgapplet_with_text.png size="22x22" link="no"]] |
+| The *Passwords and Keys* utility [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/seahorse.png size="22x22" link="no"]] |
+| The *Files* browser [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/files.png size="22x22" link="no"]] |
+| The *Archive* manager [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/file-roller.png size="22x22" link="no"]] |
 
-- **Which other tool do you use for OpenPGP in Tails, if any:**
+- **Which other tool, if any, do you use for OpenPGP in Tails?**
 
-- **Which of the following options describe the best what you use OpenPGP for:**
+  Short text
 
-  - Exchanging encrypted messages by email
-  - Exchanging encrypted files by email
-  - Exchanging encrypted message using a website
-  - Exchanging encrypted files using a website
-  - Exchanging encrypted messages using an external device
-  - Exchanging encrypted files using an external device
-  - Encrypting messages for myself
-  - Encrypting files for myself
+- **Which of the following options describe the best what you use OpenPGP for?**
 
-Can we stop including an IRC client by default? (#15816)
---------------------------------------------------------
+  Single choice
 
-This open question has been the main blocker for replacing Pidgin for years.
+  * Exchanging encrypted messages or files by email
+  * Exchanging encrypted messages or files using a website
+  * Exchanging encrypted messages or files using an external device
+  * Encrypting text or files for myself
+  * Other:
 
-- **Do you use Pidgin in Tails?** (`*`)
+### Conditional questions on Pidgin
 
-  [[!img doc/first_steps/persistence/pidgin.png link="no"]]
+- **How often, if at all, do you use Pidgin in Tails to connect to XMPP (also called Jabber) servers?**
+
+  *To see if your accounts use XMPP/Jabber, choose Accounts → Manage Accounts in Pidgin.*
 
-  * I don't know
   * Never
   * Sometimes
-  * Often
+  * Most of the time
+  * Don't know
+  * No answer
 
-- **How frequently do you use Pidgin in Tails to connect to XMPP or Jabber servers?** (`*`)
+- **How often, if at all, do you use Pidgin in Tails to connect to IRC servers?**
 
-  *To see if your accounts configured in Pidgin use XMPP/Jabber, choose
-  Accounts → Manage Accounts.*
+  *To see if your accounts use IRC, choose Accounts → Manage Accounts in Pidgin.*
 
-  * I don't know
   * Never
   * Sometimes
-  * Often
-
-- **How frequently do you use Pidgin in Tails to connect to IRC servers?** (`*`)
+  * Most of the time
+  * Don't know
+  * No answer
 
-  *To see if your accounts configured in Pidgin use IRC, choose Accounts →
-  Manage Accounts.*
+- **How often, if at all, do you use private conversations (also called OTR) in Pidgin in Tails?**
 
-  * I don't know
   * Never
   * Sometimes
-  * Often
+  * Most of the time
+  * Don't know
+  * No answer
 
-- **Which IRC servers do you connect to using Pidgin in Tails, if any?**
+- **Which IRC servers, if any, do you connect to using Pidgin in Tails?**
+
+  Randomize multiple choice
 
   * Private IRC servers
   * Freenode
-  * Quakenet
-  * Rizon
+  * IRCnet
   * Undernet
-  * ITCnet
   * OFTC
-  * DALnet
   * EFnet
-  * GameSurge
   * Leetnet
   * Other:
 
+  <!-- https://netsplit.de/networks/top10.php -->
+
+### Conditional questions on OpenPGP or Pidgin
+
+- **We might be interested in asking you a few more questions to
+  understand better how you use OpenPGP or Pidgin in Tails. If you feel
+  like it, you can share your email address with us. We will only use it
+  to contact you as part of this research and delete it afterwards.**
+
+  Short text
+
 I2P (#12264)
 ------------
 
 It's unclear what we should tell nowadays to folks interested in re-adding I2P
 support.
 
+<!--
+
 Research questions
 ==================
 
@@ -280,17 +331,17 @@ F. I don't want my data to be gathered by corporations and governments
 
   [Single Ease Question](https://measuringu.com/seq10/)
 
-- **What one thing would you improve in Tails?**
-
-  Short text:
-
 - **What one things would you improve on our website?**
 
   Short text:
 
+-->
+
 Resources
 =========
 
 - [MeasuringU: How to Conduct a Top Task Analysis](https://measuringu.com/top-tasks/)
 - [MeasuringU: 12 Tips For Writing Better Survey Questions](https://measuringu.com/survey-questions/)
 - [MeasuringU: 10 Tips For Your Next Survey](https://measuringu.com/survey-tips/)
+- [Don A. Dillman et al., Internet, Phone, Mail, and Mixed-Mode Surveys](https://b-ok.cc/book/2735848/c2722f)
+- [Norman M. Bradburn et al, Asking Questions: The Definitive Guide to Questionnaire Design](https://b-ok.cc/book/736405/94a5b9)