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Commit a6888eb2 authored by sajolida's avatar sajolida
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Finalize questions for the OpenPGP and Pidgin survey 

In the end I'll do a single survey because I think that it will make it
easier to get answers from people who don't use neither OpenPGP nor
Pidgin.
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wiki/src/blueprint/user_survey.mdwn
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Questions from the Foundations Team
===================================
OpenPGP support outside of Thunderbird ([[!tails_ticket 8310]], [[!tails_ticket 17183]], [[!tails_ticket 17169]])
-----------------------------------------------------------------------------------------------------------------
Research questions
------------------
### OpenPGP support outside of Thunderbird ([[!tails_ticket 8310]], [[!tails_ticket 17183]], [[!tails_ticket 17169]])
This will become an even hotter topic once Enigmail goes away in a few months:
Thunderbird will maintain its own keyring, independently from GnuPG's ⇒
Seahorse will stop being useful for anything related to email, so the
cost/benefit of vaguely supporting it will become even higher.
- **How popular is OpenPGP inside and outside Thunderbird?**
- **How technical are the people using OpenPGP outside Thunderbird?**
- **Could these people use Thunderbird instead?**
- **Who will suffer from the Thunderbird migration because they use
OpenPGP both inside and outside Thundebird?**
### Can we stop including an IRC client by default? (#15816)
This open question has been the main blocker for replacing Pidgin for years.
- **What would be the cost of removing the support for IRC by default in Tails?**
- **How technical are the people using IRC in Tails?**
- **Are people using IRC in Tails to connect to servers that do not block Tor?**
- **How popular is XMPP among our users?**
### Notes
- Secure Drop mentions encrypting files with GPG went sending submissions:
<http://33y6fjyhs3phzfjj.onion/lookup>.
### Proposal survey
### Prompt
- **Do you use OpenPGP in Tails?** (`*`)
Survey on **ease of use and online privacy tools**
*OpenPGP is also called PGP, GnuPG, or GPG.*
**Contribute to Tails by answering these few questions!** (4&ndash;5 minutes)
* I don't know
* Never
* Sometimes
* Often
To improve Tails we need to learn how people use it but, unlike
others, we don't track you against your will. Your answers are anonymous
and only our team can access the data.
- **Other than Tails, which of the following operating systems do you use the most?** (`*`)
### Questions
- **Overall, how difficult or easy is it for you to use Tails?** (`*`)
7-point scale from *Very Difficult* to *Very Easy*
- **If you could change just one thing in Tails, what would it be?**
Short text:
- **How often, if at all, do you use the following tools in Tails?** (`*`)
Randomized array
| | Never | Sometimes | Most of the time | Don't know | No answer |
|--|
| OpenPGP (also called PGP, GnuPG, or GPG) |
| Pidgin [[!img lib/apps/pidgin.png link="no"]] |
| Thunderbird [[!img lib/apps/thunderbird.png link="no"]] |
| Electrum [[!img lib/apps/electrum.png link="no"]] |
| OnionShare [[!img lib/apps/onionshare.png size="22x22" link="no" ]] |
| Tor Browser [[!img lib/apps/tor-browser.png size="22x22" link="no" ]] |
- **Other than Tails, which of the following operating systems do you use the most?**
* Windows
* macOS
* Linux
- **Which tools do you use for OpenPGP in Tails, if any:**
### Conditional questions on OpenPGP
- **How often, if at all, do you use the following tools for OpenPGP in Tails?** (`*`)
Randomized array
| | I don't know | Never | Sometimes | Often |
| | Never | Sometimes | Most of the time | Don't know |
|--|--|--|--|
| Do you use OpenPGP in Tails using `gpg` on the command line? [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/utilities-terminal.png size="22x22" link="no"]] | | | | |
| Do you use OpenPGP in Tails for emails using Thunderbird? [[!img doc/first_steps/persistence/thunderbird.png size="22x22" link="no"]] | | | | |
| Do you use OpenPGP in Tails using the applet on the top navigation bar? [[!img doc/encryption_and_privacy/gpgapplet/gpgapplet_with_text.png size="22x22" link="no"]] | | | | |
| Do you use OpenPGP in Tails using the Password and Keys utilities? [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/seahorse.png size="22x22" link="no"]] | | | | |
| Do you use OpenPGP in Tails using the Files browser? [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/files.png size="22x22" link="no"]] | | | | |
| Do you use OpenPGP in Tails using the Archive manager? [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/file-roller.png size="22x22" link="no"]] | | | | |
| The `gpg` command line [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/utilities-terminal.png size="22x22" link="no"]] |
| *Enigmail* in *Thunderbird* [[!img doc/first_steps/persistence/thunderbird.png size="22x22" link="no"]] |
| The OpenPGP applet in the top bar [[!img doc/encryption_and_privacy/gpgapplet/gpgapplet_with_text.png size="22x22" link="no"]] |
| The *Passwords and Keys* utility [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/seahorse.png size="22x22" link="no"]] |
| The *Files* browser [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/files.png size="22x22" link="no"]] |
| The *Archive* manager [[!img doc/first_steps/introduction_to_gnome_and_the_tails_desktop/file-roller.png size="22x22" link="no"]] |
- **Which other tool do you use for OpenPGP in Tails, if any:**
- **Which other tool, if any, do you use for OpenPGP in Tails?**
- **Which of the following options describe the best what you use OpenPGP for:**
Short text
- Exchanging encrypted messages by email
- Exchanging encrypted files by email
- Exchanging encrypted message using a website
- Exchanging encrypted files using a website
- Exchanging encrypted messages using an external device
- Exchanging encrypted files using an external device
- Encrypting messages for myself
- Encrypting files for myself
- **Which of the following options describe the best what you use OpenPGP for?**
Can we stop including an IRC client by default? (#15816)
--------------------------------------------------------
Single choice
This open question has been the main blocker for replacing Pidgin for years.
* Exchanging encrypted messages or files by email
* Exchanging encrypted messages or files using a website
* Exchanging encrypted messages or files using an external device
* Encrypting text or files for myself
* Other:
- **Do you use Pidgin in Tails?** (`*`)
### Conditional questions on Pidgin
[[!img doc/first_steps/persistence/pidgin.png link="no"]]
- **How often, if at all, do you use Pidgin in Tails to connect to XMPP (also called Jabber) servers?**
*To see if your accounts use XMPP/Jabber, choose Accounts → Manage Accounts in Pidgin.*
* I don't know
* Never
* Sometimes
* Often
* Most of the time
* Don't know
* No answer
- **How frequently do you use Pidgin in Tails to connect to XMPP or Jabber servers?** (`*`)
- **How often, if at all, do you use Pidgin in Tails to connect to IRC servers?**
*To see if your accounts configured in Pidgin use XMPP/Jabber, choose
Accounts → Manage Accounts.*
*To see if your accounts use IRC, choose Accounts → Manage Accounts in Pidgin.*
* I don't know
* Never
* Sometimes
* Often
- **How frequently do you use Pidgin in Tails to connect to IRC servers?** (`*`)
* Most of the time
* Don't know
* No answer
*To see if your accounts configured in Pidgin use IRC, choose Accounts →
Manage Accounts.*
- **How often, if at all, do you use private conversations (also called OTR) in Pidgin in Tails?**
* I don't know
* Never
* Sometimes
* Often
* Most of the time
* Don't know
* No answer
- **Which IRC servers do you connect to using Pidgin in Tails, if any?**
- **Which IRC servers, if any, do you connect to using Pidgin in Tails?**
Randomize multiple choice
* Private IRC servers
* Freenode
* Quakenet
* Rizon
* IRCnet
* Undernet
* ITCnet
* OFTC
* DALnet
* EFnet
* GameSurge
* Leetnet
* Other:
<!-- https://netsplit.de/networks/top10.php -->
### Conditional questions on OpenPGP or Pidgin
- **We might be interested in asking you a few more questions to
understand better how you use OpenPGP or Pidgin in Tails. If you feel
like it, you can share your email address with us. We will only use it
to contact you as part of this research and delete it afterwards.**
Short text
I2P (#12264)
------------
It's unclear what we should tell nowadays to folks interested in re-adding I2P
support.
<!--
Research questions
==================
......@@ -280,17 +331,17 @@ F. I don't want my data to be gathered by corporations and governments
[Single Ease Question](https://measuringu.com/seq10/)
- **What one thing would you improve in Tails?**
Short text:
- **What one things would you improve on our website?**
Short text:
-->
Resources
=========
- [MeasuringU: How to Conduct a Top Task Analysis](https://measuringu.com/top-tasks/)
- [MeasuringU: 12 Tips For Writing Better Survey Questions](https://measuringu.com/survey-questions/)
- [MeasuringU: 10 Tips For Your Next Survey](https://measuringu.com/survey-tips/)
- [Don A. Dillman et al., Internet, Phone, Mail, and Mixed-Mode Surveys](https://b-ok.cc/book/2735848/c2722f)
- [Norman M. Bradburn et al, Asking Questions: The Definitive Guide to Questionnaire Design](https://b-ok.cc/book/736405/94a5b9)
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