Commit a68661a8 authored by sajolida's avatar sajolida
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Move restart troubleshooting to dedicated inlines

parent 28b9b683
Tails does not start at all (troubleshooting)
---------------------------------------------
The following section applies if the **Boot Tails** menu does not
appear when starting on the USB stick.
It is quite common for computers not to start automatically on a
USB stick with Tails installed. Here are two troubleshooting techniques. You should try them
one after the other.
### Getting to the boot menu
On most computers, you can press a *boot menu key* to display a list of
possible devices to start from. The following instructions explain how
to display the boot menu and start on the USB stick. The following
screenshot is an example of such boot menu:
[[!img bios_boot_menu.png link=no]]
1. Identify the potential boot menu keys for the computer depending on
the computer manufacturer in the following list:
<table>
<tr><th>Manufacturer</th><th>Key</th></tr>
<tr><td>Acer</td><td>Esc, F12, F9</td></tr>
<tr><td>Asus</td><td>Esc, F8</td></tr>
<tr><td>Compaq</td><td>Esc, F9</td></tr>
<tr><td>Dell</td><td>F12</td></tr>
<tr><td>Fujitsu</td><td>F12, Esc</td></tr>
<tr><td>HP</td><td>Esc, F9</td></tr>
<tr><td>Lenovo</td><td>F12, Novo, F8, F10</td></tr>
<tr><td>Samsung</td><td>Esc, F12, F2</td></tr>
<tr><td>Sony</td><td>F11, Esc, F10</td></tr>
<tr><td>Toshiba</td><td>F12</td></tr>
<tr><td>others&hellip;</td><td>F12, Esc</td></tr>
</table>
1. Make sure that the first USB stick is plugged in the computer.
1. Shut down the computer.
1. Switch on the computer.
Immediately press several times the first potential boot menu key identified in step 1.
- If a boot menu with a list of possible devices to start from
appears, select the first USB stick in the list and press **Enter**.
- If the computer starts on Windows, repeat steps
2 and 3 for all the potential boot menu keys identified in step 1.
If none of the potential boot menu keys identified in step 1 work or if
the USB stick does not appear in the list, then try the second
troubleshooting technique described below.
### Edit the BIOS settings
You might need to edit the BIOS settings of the computer.
<div class="tip">
<p>Search for the user guide of the computer on the website of its
manufacturer to learn how to edit the BIOS settings.</p>
</div>
In the BIOS settings, try to apply the following changes one by one and
restart the computer after each change. Some changes might not
apply to certain computer models.
<div class="caution">
<p>Take note of the changes that you apply to the BIOS settings, to be
able to revert them if they prevent the computer to start on
Windows.</p>
</div>
1. Edit the **Boot Order**. Depending on the computer model you might
see an entry for **removable devices** or **USB media**. Move this entry
to the top of the list to force the computer to try to start from
the first USB stick before starting from the internal hard disk.
1. Disable **Fast boot**.
1. If the computer is configured to start with **legacy BIOS**, try to
configure it to start with **UEFI**. Else, if the computer is configured
to start with **UEFI**, try to configure it to start with **legacy
BIOS**. To do so, try any of the following options if available:
- Enable Legacy mode
- Disable Secure boot
- Enable CSM boot
- Disable UEFI
1. Try to upgrade the BIOS to the latest version provided by the manufacturer.
If none of these options work, please [[report the problem to our
support team|doc/first_steps/bug_reporting/tails_does_not_start]].
We're sorry but you might not be able to use Tails on this computer.
Tails does not start entirely (troubleshooting)
-----------------------------------------------
The following section applies if the **Boot Tails** menu appears but not
*Tails Greeter* when starting Tails.
1. Restart the computer on the first USB stick.
1. In the **Boot Tails** menu, choose the <span class="guilabel">failsafe</span>
mode which might work better on some computers.
1. If the <span class="guilabel">failsafe</span> mode does not work
better, restart the computer again on the first USB stick.
1. In the **Boot Tails** menu, press `TAB`. A command line with a list
of boot options appears at the bottom of the screen.
[[!img doc/first_steps/startup_options/boot-menu-with-options.png link=no]]
1. Press the <span class="keycap">Backspace</span> key several times to
remove the `quiet` option from the command line.
1. Type `debug nosplash` to add these options to the command line.
1. To start Tails, press **Enter**.
1. Hopefully, error messages now appear when starting Tails. You can
[[send them to our support team by email|/support/talk]], for example by taking a
picture of the last screen and error messages.
1. If the error message is `/bin/sh: can't access tty; job control
turned off` followed by `(initramfs)`, then try removing the
`live-media=removable` option from the boot command line.
If removing `live-media=removable` allows you to start Tails, please
report the problem to our [[support team|support/talk]].
This contributes to improving the [[list
of problematic USB sticks|support/known_issues#problematic-usb-sticks]].
Then try installing Tails on another USB stick.
<div class="caution">
<p>Removing the <span class="code">live-media=removable</span> option
might be dangerous. If an adversary had access to the computer and
installed a malicious Tails on an internal hard disk, the computer
might start on the malicious Tails instead of on the USB stick.</p>
</div>
1. In *Tails Greeter*, select your preferred language in the drop-down
list on the bottom left of the screen. Click **Login**.
......@@ -76,107 +76,7 @@ Restart on the temporary Tails
[[!toggleable id="not_at_all" text="""
<span class="hide">[[!toggle id="not_at_all" text=""]]</span>
Tails does not start at all (troubleshooting)
---------------------------------------------
The following section applies if the **Boot Tails** menu does not
appear when starting on the USB stick.
It is quite common for computers not to start automatically on a
USB stick with Tails installed. Here are two troubleshooting techniques. You should try them
one after the other.
### Getting to the boot menu
On most computers, you can press a *boot menu key* to display a list of
possible devices to start from. The following instructions explain how
to display the boot menu and start on the USB stick. The following
screenshot is an example of such boot menu:
[[!img bios_boot_menu.png link=no]]
1. Identify the potential boot menu keys for the computer depending on
the computer manufacturer in the following list:
<table>
<tr><th>Manufacturer</th><th>Key</th></tr>
<tr><td>Acer</td><td>Esc, F12, F9</td></tr>
<tr><td>Asus</td><td>Esc, F8</td></tr>
<tr><td>Compaq</td><td>Esc, F9</td></tr>
<tr><td>Dell</td><td>F12</td></tr>
<tr><td>Fujitsu</td><td>F12, Esc</td></tr>
<tr><td>HP</td><td>Esc, F9</td></tr>
<tr><td>Lenovo</td><td>F12, Novo, F8, F10</td></tr>
<tr><td>Samsung</td><td>Esc, F12, F2</td></tr>
<tr><td>Sony</td><td>F11, Esc, F10</td></tr>
<tr><td>Toshiba</td><td>F12</td></tr>
<tr><td>others&hellip;</td><td>F12, Esc</td></tr>
</table>
1. Make sure that the first USB stick is plugged in the computer.
1. Shut down the computer.
1. Switch on the computer.
Immediately press several times the first potential boot menu key identified in step 1.
- If a boot menu with a list of possible devices to start from
appears, select the first USB stick in the list and press **Enter**.
- If the computer starts on Windows, repeat steps
2 and 3 for all the potential boot menu keys identified in step 1.
If none of the potential boot menu keys identified in step 1 work or if
the USB stick does not appear in the list, then try the second
troubleshooting technique described below.
### Edit the BIOS settings
You might need to edit the BIOS settings of the computer.
<div class="tip">
<p>Search for the user guide of the computer on the website of its
manufacturer to learn how to edit the BIOS settings.</p>
</div>
In the BIOS settings, try to apply the following changes one by one and
restart the computer after each change. Some changes might not
apply to certain computer models.
<div class="caution">
<p>Take note of the changes that you apply to the BIOS settings, to be
able to revert them if they prevent the computer to start on
Windows.</p>
</div>
1. Edit the **Boot Order**. Depending on the computer model you might
see an entry for **removable devices** or **USB media**. Move this entry
to the top of the list to force the computer to try to start from
the first USB stick before starting from the internal hard disk.
1. Disable **Fast boot**.
1. If the computer is configured to start with **legacy BIOS**, try to
configure it to start with **UEFI**. Else, if the computer is configured
to start with **UEFI**, try to configure it to start with **legacy
BIOS**. To do so, try any of the following options if available:
- Enable Legacy mode
- Disable Secure boot
- Enable CSM boot
- Disable UEFI
1. Try to upgrade the BIOS to the latest version provided by the manufacturer.
If none of these options work, please [[report the problem to our
support team|doc/first_steps/bug_reporting/tails_does_not_start]].
We're sorry but you might not be able to use Tails on this computer.
[[!inline pages="install/inc/steps/not_at_all.inline" raw="yes"]]
"""]]
......@@ -194,57 +94,7 @@ Restart on the temporary Tails
[[!toggleable id="not_entirely" text="""
<span class="hide">[[!toggle id="not_entirely" text=""]]</span>
Tails does not start entirely (troubleshooting)
-----------------------------------------------
The following section applies if the **Boot Tails** menu appears but not
*Tails Greeter* when starting Tails.
1. Restart the computer on the first USB stick.
1. In the **Boot Tails** menu, choose the <span class="guilabel">failsafe</span>
mode which might work better on some computers.
1. If the <span class="guilabel">failsafe</span> mode does not work
better, restart the computer again on the first USB stick.
1. In the **Boot Tails** menu, press `TAB`. A command line with a list
of boot options appears at the bottom of the screen.
[[!img doc/first_steps/startup_options/boot-menu-with-options.png link=no]]
1. Press the <span class="keycap">Backspace</span> key several times to
remove the `quiet` option from the command line.
1. Type `debug nosplash` to add these options to the command line.
1. To start Tails, press **Enter**.
1. Hopefully, error messages now appear when starting Tails. You can
[[send them to our support team by email|/support/talk]], for example by taking a
picture of the last screen and error messages.
1. If the error message is `/bin/sh: can't access tty; job control
turned off` followed by `(initramfs)`, then try removing the
`live-media=removable` option from the boot command line.
If removing `live-media=removable` allows you to start Tails, please
report the problem to our [[support team|support/talk]].
This contributes to improving the [[list
of problematic USB sticks|support/known_issues#problematic-usb-sticks]].
Then try installing Tails on another USB stick.
<div class="caution">
<p>Removing the <span class="code">live-media=removable</span> option
might be dangerous. If an adversary had access to the computer and
installed a malicious Tails on an internal hard disk, the computer
might start on the malicious Tails instead of on the USB stick.</p>
</div>
1. In *Tails Greeter*, select your preferred language in the drop-down
list on the bottom left of the screen. Click **Login**.
[[!inline pages="install/inc/steps/not_entirely.inline" raw="yes"]]
"""]]
......
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