Commit 97418e3a authored by sajolida's avatar sajolida
Browse files

Create a structure for /support/known_issues/graphics (#15399)

parent 859d1843
...@@ -12,7 +12,7 @@ RewriteRule ^contribute/signing_key_revocation/?$ doc/about/openpgp_keys/signing ...@@ -12,7 +12,7 @@ RewriteRule ^contribute/signing_key_revocation/?$ doc/about/openpgp_keys/signing
RewriteRule ^contribute/working_together/roles/front_desk/?$ contribute/working_together/roles/help_desk [R] RewriteRule ^contribute/working_together/roles/front_desk/?$ contribute/working_together/roles/help_desk [R]
RewriteRule ^features/?$ doc/about/features [R] RewriteRule ^features/?$ doc/about/features [R]
RewriteRule ^found_a_problem/?$ support/found_a_problem [R] RewriteRule ^found_a_problem/?$ support/found_a_problem [R]
RewriteRule ^gdm/?$ doc/first_steps/bug_reporting/#does_not_start [R,NE] RewriteRule ^gdm/?$ support/known_issues/graphics [R,NE]
RewriteRule ^git/?$ contribute/git [R] RewriteRule ^git/?$ contribute/git [R]
RewriteRule ^GnuPG_key/?$ doc/about/openpgp_keys [R] RewriteRule ^GnuPG_key/?$ doc/about/openpgp_keys [R]
RewriteRule ^license/?$ doc/about/license [R] RewriteRule ^license/?$ doc/about/license [R]
......
...@@ -135,6 +135,11 @@ from a Tails DVD in a similar way.</p> ...@@ -135,6 +135,11 @@ from a Tails DVD in a similar way.</p>
1. After 30&ndash;60 seconds, another screen called <span class="application">Tails Greeter</span> appears. 1. After 30&ndash;60 seconds, another screen called <span class="application">Tails Greeter</span> appears.
<div class="note"> <div class="note">
<p>If the computer display the error message
<span class="guilabel">Error starting GDM with your graphics
card</span>, refer to our [[list of known issues with graphics
cards|support/known_issues/graphics]].</p>
<p>If the computer stops responding or displays error messages before <p>If the computer stops responding or displays error messages before
getting to <span class="application">Tails Greeter</span>, refer to getting to <span class="application">Tails Greeter</span>, refer to
[[!toggle id="not_entirely" text="the troubleshooting section about [[!toggle id="not_entirely" text="the troubleshooting section about
......
[[!meta title="Known issues with graphics cards"]]
[[!toc levels=2]]
Error starting GDM
==================
This section applies if you see the following error message when
starting Tails:
<p class="pre">
Error starting GDM with your graphics card: <i>name of your graphics
card [id]</i>. Please take note of this error and visit
https://tails.boum.org/gdm for troubleshooting.
</p>
1. Identify the name and ID of your graphics card.
For example, if your error message starts with:
<p class="pre">Error starting GDM with your graphics card: Intel
Corporation Core Processor Integrated Graphics Controller
[8086:0046]</p>
- The name is *Intel Corporation Core Processor Integrated Graphics*.
- The ID is *[8086:0046]*. The ID is unique to the model of your
graphics card, it is not unique to your computer.
1. Check if your graphics card is listed below by searching for its
name or ID on this page.
- If your graphics card is listed, check if a workaround is
documented to make it work on Tails.
If the workaround doesn't work, please [[contact our support team by
email|support/talk]]. Mention in your email:
- The version of Tails that you are trying to start.
- The name and ID of your graphics cards.
- The workaround that you tried and that failed.
- If your graphics card is not listed, please [[contact our support
team by email|support/talk]]. Mention in your email:
- The version of Tails that you are trying to start.
- The name and ID of your graphics cards.
1. If your problem get fixed in future versions of Tails, please let us
know so we can update this page.
Radeon HD
---------
<!--
Ticket: #12482
Last updated: August 2016
-->
### Affected graphics cards
<table>
<tr><th>Name</th><th>ID</th></tr>
<tr><td>Mars XTX [Radeon HD 8790M] (rev ff)</td><td></td></tr>
<tr><td>Cedar [Radeon HD 5000/6000 7350/8350 Series]</td><td></td></tr>
<tr><td>Broadway PRO [Mobility Radeon HD 5850]</td><td></td></tr>
<tr><td>RV730/M96 [Mobility Radeon HD 4650/5165]</td><td></td></tr>
</table>
### Workaround
For some models, adding `radeon.modeset=0` to the
[[startup options|/doc/first_steps/startup_options/#boot_loader_menu]] fixes the issue.
Other issues
============
Black screen with switchable graphics computers
-----------------------------------------------
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