Commit 8bfe64af authored by sajolida's avatar sajolida
Browse files

Embed the reporting guidelines for Mac as well

Otherwise we won't get enough information from them.
parent 78fb0f44
...@@ -29,13 +29,22 @@ ...@@ -29,13 +29,22 @@
<li>Try installing again on the same USB stick.</li> <li>Try installing again on the same USB stick.</li>
<li>Try installing on a different USB stick.</li> <li>Try installing on a different USB stick.</li>
<li>Try using the same USB stick to start on a different computer.<br/> <li>Try using the same USB stick to start on a different computer.<br/>
If the same USB stick works on a different computer, please [[report your If the same USB stick works on a different computer, please
problem to our help desk|support/talk]].</li> [[!toggle id="report-toggle-1" text="report the problem to our help desk"]].</li>
</ol> </ol>
</div> </div>
</li> </li>
</div>
[[!toggleable id="report-toggle-1" text="""
<span class="hide">[[!toggle id="report-toggle-1" text=""]]</span>
[[!inline pages="install/inc/steps/reporting.inline" raw="yes"]]
"""]]
<li> <li>
<p>If the computer starts on Tails, the <span class="application">Boot Loader Menu</span> <p>If the computer starts on Tails, the <span class="application">Boot Loader Menu</span>
...@@ -43,12 +52,20 @@ ...@@ -43,12 +52,20 @@
<p>[[!img install/inc/screenshots/boot_loader_menu.png link="no" alt="Black screen with Tails artwork. Boot Loader Menu with two options 'Tails' and 'Tails (Troubleshooting Mode)'."]]</p> <p>[[!img install/inc/screenshots/boot_loader_menu.png link="no" alt="Black screen with Tails artwork. Boot Loader Menu with two options 'Tails' and 'Tails (Troubleshooting Mode)'."]]</p>
<div class="bug mac mac-clone">
<p>If your computer displays the <span class="application">Boot Loader Menu</span>
but then fails to start on the USB stick, it might
currently be impossible to start Tails on your Mac model.</p>
<p>Please [[report your problem to our help desk|support/talk]].</p>
</div>
</li> </li>
</ol> </ol>
<div class="bug mac mac-clone">
<p>If your computer displays the <span class="application">Boot Loader Menu</span>
but then fails to start on the USB stick, it might
currently be impossible to start Tails on your Mac model.</p>
<p>Please [[!toggle id="report-toggle" text="report the problem to our help desk"]].</p>
</div>
[[!toggleable id="report-toggle" text="""
<span class="hide">[[!toggle id="report-toggle" text=""]]</span>
[[!inline pages="install/inc/steps/reporting.inline" raw="yes"]]
"""]]
...@@ -169,36 +169,12 @@ operating system.</p> ...@@ -169,36 +169,12 @@ operating system.</p>
<div class="bug" id="report"> <div class="bug" id="report">
<p>If none of these options work, we are sorry but you might not be <p>If none of these options work, we are sorry but you might not be
able to use Tails on this computer. Feel free to able to use Tails on this computer. Feel free to
[[!toggle id="report-toggle" text="report the problem to our help desk"]].</p> [[!toggle id="report-toggle-2" text="report the problem to our help desk"]].</p>
</div> </div>
[[!toggleable id="report-toggle" text=""" [[!toggleable id="report-toggle-2" text="""
<span class="hide">[[!toggle id="report-toggle" text=""]]</span> <span class="hide">[[!toggle id="report-toggle-2" text=""]]</span>
<h3>Reporting the problem to our help desk</h3> [[!inline pages="install/inc/steps/reporting.inline" raw="yes"]]
<p>Please send the following information to [[tails-support-private@boum.org]]:</p>
<ol>
<li><p>Which version of Tails are you trying to start?</p></li>
<li><p>How did you verify the USB image?</p></li>
<li><p>What is the brand and model of your computer?</p></li>
<li><p>What exactly happens when trying to start? Report the complete error
message that appears on the screen, if any.</p></li>
<li><p>What program did you use to install your USB stick?</p></li>
<li><p>Does the USB stick start successfully on other computers? If so,
what are the brands and models of those computers?</p></li>
<li><p>Have you been able to successfully start another version of Tails
on this computer before? If so, which version?</p></li>
</ol>
[[!inline pages="support/talk/languages.inline" raw="yes"]]
"""]] """]]
<h3>Reporting the problem to our help desk</h3>
<p>Please send the following information to [[tails-support-private@boum.org]]:</p>
<ol>
<li><p>Which version of Tails are you trying to start?</p></li>
<li><p>How did you verify the USB image?</p></li>
<li><p>What is the brand and model of your computer?</p></li>
<li><p>What exactly happens when trying to start? Report the complete error
message that appears on the screen, if any.</p></li>
<li><p>What program did you use to install your USB stick?</p></li>
<li><p>Does the USB stick start successfully on other computers? If so,
what are the brands and models of those computers?</p></li>
<li><p>Have you been able to successfully start another version of Tails
on this computer before? If so, which version?</p></li>
</ol>
[[!inline pages="support/talk/languages.inline" raw="yes"]]
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