Commit 770bfdf2 authored by anonym's avatar anonym
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Merge remote-tracking branch 'origin/bugfix/16376-fix-buggy-merge' into...

Merge remote-tracking branch 'origin/bugfix/16376-fix-buggy-merge' into testing (Fix-committed: #16376)
parents d6080d3e 42d5d32e
<div class="trophy windows linux mac expert">
<div class="state-image">[[!img install/inc/infography/tails-usb.png link="no" alt="Tails USB stick"]]</div>
<p>Congratulations, you have installed Tails on your USB stick!</p>
<p>You will now restart your computer on this USB stick.
<span class="windows linux expert">It can be a bit complicated, so good luck!</span>
<span class="mac">But it might not work on your Mac model, so good luck!</span>
</p>
</div>
<h1 id="back">Open these instructions on another device</h1>
<div class="step-image">[[!img install/inc/infography/switch-context.png link="no" alt=""]]</div>
......@@ -7,10 +20,8 @@ the rest of the instructions afterwards, we recommend you either:
[[!img install/inc/qrcodes/tails_boum_org_install_clone_back_1.png class="install-clone qrcode" link="no" alt=""]]
[[!img install/inc/qrcodes/tails_boum_org_install_win_usb_back_1.png class="windows qrcode" link="no" alt=""]]
[[!img install/inc/qrcodes/tails_boum_org_install_mac_usb_back_1.png class="mac-usb qrcode" link="no" alt=""]]
[[!img install/inc/qrcodes/tails_boum_org_install_mac_usb_back_1.png class="mac qrcode" link="no" alt=""]]
[[!img install/inc/qrcodes/tails_boum_org_install_mac_clone_back_1.png class="mac-clone qrcode" link="no" alt=""]]
[[!img install/inc/qrcodes/tails_boum_org_install_mac_dvd_back_1.png class="mac-dvd qrcode" link="no" alt=""]]
[[!img install/inc/qrcodes/tails_boum_org_install_debian_usb_back_1.png class="debian qrcode" link="no" alt=""]]
[[!img install/inc/qrcodes/tails_boum_org_install_expert_usb_back_1.png class="expert qrcode" link="no" alt=""]]
[[!img install/inc/qrcodes/tails_boum_org_install_linux_usb_back_1.png class="linux qrcode" link="no" alt=""]]
[[!img install/inc/qrcodes/tails_boum_org_upgrade_clone_back_1.png class="upgrade-clone qrcode" link="no" alt=""]]
......@@ -24,82 +35,47 @@ the rest of the instructions afterwards, we recommend you either:
<span class="install-clone">`https://tails.boum.org/install/clone?back=1`</span>
<span class="windows">`https://tails.boum.org/install/win/usb?back=1`</span>
<span class="mac-usb">`https://tails.boum.org/install/mac/usb?back=1`</span>
<span class="mac">`https://tails.boum.org/install/mac/usb?back=1`</span>
<span class="mac-clone">`https://tails.boum.org/install/mac/clone?back=1`</span>
<span class="mac-dvd">`https://tails.boum.org/install/mac/dvd?back=1`</span>
<span class="debian">`https://tails.boum.org/install/debian/usb?back=1`</span>
<span class="expert">`https://tails.boum.org/install/expert/usb?back=1`</span>
<span class="linux">`https://tails.boum.org/install/linux/usb?back=1`</span>
<span class="upgrade-clone">`https://tails.boum.org/upgrade/clone?back=1`</span>
<span class="upgrade-tails">`https://tails.boum.org/upgrade/tails?back=1`</span>
<h1 id="start-intermediary" class="windows linux mac-usb upgrade-tails">Restart on the intermediary Tails</h1>
<h1 id="start-intermediary" class="upgrade-tails">Restart on the intermediary Tails</h1>
<h1 id="start-other" class="clone">Restart on the other Tails</h1>
<h1 id="start-dvd" class="mac-dvd">Restart on the Tails DVD</h1>
<h1 id="start-tails" class="debian expert">Restart on Tails</h1>
<h1 id="start-tails" class="windows linux mac expert">Restart on Tails</h1>
<div class="step-image">
[[!img install/inc/infography/plug-source-usb.png link="no" class="clone" alt="USB stick plugged on the left"]]
[[!img install/inc/infography/restart-on-tails.png link="no" class="debian" alt="Computer restarted on USB stick on the right"]]
[[!img install/inc/infography/restart-on-intermediary-tails.png link="no" class="clone windows linux mac-usb" alt="Computer restarted on USB stick on the left"]]
[[!img install/inc/infography/restart-on-dvd.png link="no" class="mac-dvd" alt="Computer restarted on DVD"]]
[[!img install/inc/infography/plug-other-tails.png link="no" class="clone" alt="USB stick plugged on the left"]]
[[!img install/inc/infography/restart-on-tails.png link="no" class="windows linux mac" alt="Computer restarted on USB stick"]]
[[!img install/inc/infography/restart-on-other-tails.png link="no" class="clone" alt="Computer restarted on USB stick on the left"]]
[[!img install/inc/infography/restart-on-upgrade-usb.png link="no" class="upgrade-tails" alt="USB stick unplugged on the right and computer restarted on USB stick on the left"]]
</div>
<div class="note clone">
<p>The following instructions assume that the other Tails that you are
<span class="install-clone debian windows linux mac">installing</span>
<span class="upgrade">upgrading</span>
from is on a USB stick. You can also
<span class="install-clone debian windows linux mac">install</span>
<span class="upgrade">upgrade</span>
from a Tails DVD in a similar way.</p>
</div>
1. <p>
<span class="mac-dvd">Make sure that the DVD is inserted in the computer.</span>
<span class="usb">Shut down the computer while leaving the <span class="windows linux mac">first</span> USB stick plugged in.</span>
<span class="usb">Shut down the computer while leaving the USB stick plugged in.</span>
</p>
<p class="mac-dvd clone upgrade-tails">Shut down the computer.</p>
<p class="clone upgrade-tails">Shut down the computer.</p>
<p class="clone">Plug in the other Tails USB stick that you want to
<span class="install-clone debian windows linux mac">install</span>
<span class="install-clone mac-clone">install</span>
<span class="upgrade">upgrade</span>
from.</p>
<p class="upgrade-tails">Unplug your Tails USB stick while leaving the intermediary USB stick plugged in.</p>
1. Switch on the computer.
<p class="mac-dvd">Immediately press-and-hold the
<span class="keycap">Option</span> key (<span class="keycap">Alt</span> key) until a list of possible startup
disks appears.</p>
[[!img install/inc/screenshots/mac_option_key.png class="mac-dvd" link="no" alt="'Option' or 'alt' key in the bottom left of Mac keyboard"]]
<p class="mac-dvd">Choose the DVD and press
<span class="keycap">Enter</span>. The DVD
might be labeled <span class="guilabel">Windows</span> like in the following screenshot:</p>
[[!img install/inc/screenshots/mac_startup_dvd.png class="mac-dvd" link="no" alt="Screen with the logo of an internal hard disk labeled 'Macintosh HD' and a DVD labelled 'Windows' (selected)"]]
<div class="mac-usb mac-clone">
<div class="mac mac-clone">
[[!inline pages="install/inc/steps/mac_startup_disks.inline" raw="yes" sort="age"]]
</div>
<div class="bug mac">
<p>If only your Macintosh hard drive appears, you can try
reinstalling an intermediary Tails from [[Windows using
<span class="application">Universal USB Installer</span>|win/usb]].</p>
</div>
1. If the computer starts on Tails, the <span class="application">Boot Loader Menu</span>
appears and Tails starts automatically after 4 seconds.</p>
<div class="note install-clone debian expert windows linux">
<div class="note install-clone expert windows linux">
<p>Most computers do not start on Tails by default. If it does you
are lucky. Otherwise, if the computer starts on
<span class="debian expert">Debian, Ubuntu, or Linux Mint</span>
<span class="expert">Debian, Ubuntu, or Linux Mint</span>
<span class="windows">Windows,</span>
<span class="linux">Linux,</span>
<span class="install-clone">Windows or Linux,</span>
......@@ -110,32 +86,169 @@ from a Tails DVD in a similar way.</p>
[[!toggleable id="not_at_all" text="""
<span class="hide">[[!toggle id="not_at_all" text=""]]</span>
Troubleshooting
---------------
Troubleshooting: Tails does not start at all
--------------------------------------------
[[!inline pages="install/inc/steps/not_at_all.inline" raw="yes" sort="age"]]
The following section applies if the <span class="application">Boot Loader Menu</span>
does not appear when starting on a USB stick.
"""]]
It is quite common for computers not to start automatically on a
USB stick with Tails installed. Here are some troubleshooting techniques. You should try them
one after the other.
[[!img install/inc/screenshots/tails_boot_menu.png link="no" alt="Black screen with Tails artwork. Boot Loader Menu with two options 'Tails' and 'Tails (Troubleshooting Mode)'."]]
### Getting to the boot menu
On most computers, you can press a *boot menu key* to display a list of
possible devices to start from. The following instructions explain how
to display the boot menu and start on the USB stick. The following
screenshot is an example of such boot menu:
[[!img install/inc/screenshots/bios_boot_menu.png link="no" alt=""]]
1. Shut down the computer.
1. Make sure that the first USB stick is plugged in the computer.
1. Identify the potential boot menu keys for the computer depending on
the computer manufacturer in the following list:
<table>
<tr><th>Manufacturer</th><th>Key</th></tr>
<tr><td>Acer</td><td>Esc, F12, F9</td></tr>
<tr><td>Asus</td><td>Esc, F8</td></tr>
<tr><td>Dell</td><td>F12</td></tr>
<tr><td>Fujitsu</td><td>F12, Esc</td></tr>
<tr><td>HP</td><td>Esc, F9</td></tr>
<tr><td>Lenovo</td><td>F12, Novo, F8, F10</td></tr>
<tr><td>Samsung</td><td>Esc, F12, F2</td></tr>
<tr><td>Sony</td><td>F11, Esc, F10</td></tr>
<tr><td>Toshiba</td><td>F12</td></tr>
<tr><td>others&hellip;</td><td>F12, Esc</td></tr>
</table>
1. Switch on the computer.
Immediately press several times the first potential boot menu key identified in step 3.
a. If a boot menu with a list of devices appears, select your USB stick
and press <span class="keycap">Enter</span>.
a. If the computer starts on another operating system, then:
1. Shut down the computer.
1. Press-and-hold the potential boot menu key identified in step 3.
1. Switch on the computer again while holding the potential boot menu key pressed.
a. If a boot menu with a list of devices appears, select your USB stick
and press <span class="keycap">Enter</span>.
a. If the computer starts on another operating system or returns an
error message, then shut down the computer again and repeat step
4 for all the potential boot menu keys identified in step 3.
If none of the potential boot menu keys identified in step 3 work or if
the USB stick does not appear in the list, then try the second
troubleshooting technique described below.
### Check our list of known issues
<div class="bug mac-usb mac-clone">
<p>If your computer fails to start on the intermediary Tails, you can
try these other two methods:</p>
Similar problems might have been reported already for your model of computer
in our [[list of known issues|support/known_issues]].
### Edit the BIOS settings
You might need to edit the BIOS settings of the computer.
<div class="tip">
<p>Search for the user manual of the computer on the website of its
manufacturer to learn how to edit the BIOS settings:
<ul>
<li class="mac-usb">[[Install from another operating system|install]]</li>
<li class="mac-usb mac-clone">[[Burn a DVD and then install|mac/dvd]]</li>
<li class="mac-clone">[[Install from the command line|mac/usb]]</li>
<li>[Acer](http://us.acer.com/ac/en/US/content/drivers)</li>
<li>[Asus](https://www.asus.com/us/support/)</li>
<li>[Dell](https://www.dell.com/support/home/us/en/19/Products/)</li>
<li>[Fujitsu](https://www.fujitsu.com/global/support/products/software/manual/)</li>
<li>[HP](https://support.hp.com/us-en/products/)</li>
<li>[Lenovo](http://support.lenovo.com/us/en/)</li>
<li>[Samsung](http://www.samsung.com/us/support/downloads)</li>
<li>[Sony](http://esupport.sony.com/US)</li>
<li>[Toshiba](http://support.toshiba.com/support/products?cat=Computers)</li>
</ul>
</p>
</div>
<p>If you tried them already but failed as well, then it might
currently be impossible to start Tails on your Mac model.</p>
In the BIOS settings, try to apply the following changes one by one and
restart the computer after each change. Some changes might not
apply to certain computer models.
<div class="caution">
<p>Take note of the changes that you apply to the BIOS settings, to be
able to revert them if they prevent the computer to start on its usual
operating system.</p>
</div>
1. Edit the **Boot Order**. Depending on the computer model you might
see an entry for **removable devices** or **USB media**. Move this entry
to the top of the list to force the computer to try to start from
the first USB stick before starting from the internal hard disk.
1. Disable **Fast boot**.
1. If the computer is configured to start with **legacy BIOS**, try to
configure it to start with **UEFI**. Else, if the computer is configured
to start with **UEFI**, try to configure it to start with **legacy
BIOS**. To do so, try any of the following options if available:
- Enable **Legacy mode**
- Disable **Secure boot**
(see the [Microsoft documentation](https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/disabling-secure-boot))
- Enable **CSM boot**
- Disable **UEFI**
1. Try to upgrade the BIOS to the latest version provided by the manufacturer.
### Report the problem to our support team
<div class="bug">
<p>If none of these options work, we are sorry but you might not be
able to use Tails on this computer.</p>
</div>
<div class="bug mac-dvd">
<p>If your computer fails to start on the Tails DVD, then it might currently
be impossible to start Tails on your Mac model.</p>
Please, [[send an email to our support team|support/talk]], including
the following information:
1. Which version of Tails are you trying to start?
1. How did you verify the USB image?
1. Which is the brand and model of the computer?
1. What exactly happens when trying to start? Report the complete error
message that appears on the screen, if any.
1. Which program did you use to install your USB stick:
- <span class="application">Etcher</span>,
- <span class="application">GNOME Disks</span>,
- <span class="application">Tails Installer</span>, or
- <span class="command">dd</span> on the command line?
Note that these are the only supported installation methods.
1. Have you been able to start Tails successfully on this computer
before, from another USB stick or DVD, or with another version of Tails?
If so, which ones?
1. Does the same USB stick start successfully on other computers?
"""]]
[[!img install/inc/screenshots/tails_boot_menu.png link="no" alt="Black screen with Tails artwork. Boot Loader Menu with two options 'Tails' and 'Tails (Troubleshooting Mode)'."]]
<div class="bug mac mac-clone">
<p>If your computer fails to start on the USB stick, then it might
currently be impossible to start Tails on your Mac model.</p>
</div>
1. After 30&ndash;60 seconds, another screen called <span class="application">Tails Greeter</span> appears.
......@@ -222,17 +335,3 @@ Click <span class="button">Start Tails</span>.
1. After 15&ndash;30 seconds, the Tails desktop appears.
[[!img install/inc/screenshots/desktop.png link="no" alt="Tails desktop"]]
<div class="trophy windows linux mac">
<p class="usb">The most difficult part is over!
Now grab your second USB stick as it is time to install the final Tails on it.</p>
<p class="usb">It is important to install the final Tails as it allows
you to store some of your documents and configuration
and benefit from automatic security upgrades.</p>
<p class="clone mac-dvd">This was a first but important step!
<span class="mac-dvd">Now grab the USB stick on which you want to install Tails.</span></p>
</div>
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