Commit 69b88863 authored by sajolida's avatar sajolida
Browse files

Create dedicated pages about starting Tails

- It will be useful for people search for this on our website.

- It makes it easier for Help desk to point to the relevant
  troubleshooting sections. (#14788)

- Thanks to the Shift+Restart technique on Windows, the Boot Menu key
  should only be used by Linux users now. Their computer should already
  have a minimum configuration to start on USB stick and they less
  likely need to edit their BIOS settings.
parent 53fa86fe
- [[!traillink Start_Tails|first_steps/start_tails]]
- Starting Tails
- [[!traillink On_PC|first_steps/start/pc]]
- [[!traillink On_Mac|first_steps/start/mac]]
- [[!traillink Accessibility|first_steps/accessibility]]
- [[!traillink Welcome_Screen|first_steps/welcome_screen]]
- [[!traillink Administration_password|first_steps/welcome_screen/administration_password]]
......
[[!meta title="Starting Tails on Mac"]]
This page describes the technique to start Tails from a USB stick on Mac.
[[!inline pages="install/inc/steps/mac_startup_disks.inline" raw="yes" sort="age"]]
[[!meta title="Troubleshooting Tails not starting entirely"]]
The following instructions apply if the Boot Loader appears but not
the Welcome Screen when starting Tails.
1. Restart the computer on the first USB stick.
1. In the Boot Loader, choose the
<span class="guilabel">Troubleshooting Mode</span>
which might work better on some computers.
1. If the <span class="guilabel">Troubleshooting Mode</span> does not work
better, restart the computer again on the first USB stick.
1. Depending on whether the Boot Loader is *GRUB* or *SYSLINUX*:
If the Boot Loader is *GRUB*:
1. Press **e** when GRUB appears.
A new screen appears with more options.
[[!img doc/advanced_topics/boot_options/grub-with-options.png link="no" alt="GRUB with a list of
options starting with 'setparams Tails'"]]
1. Navigate with the arrows of the keyboard to the end of the line that
starts with <span class="code">linux</span>. The line is most likely
wrapped and displayed on several lines on the screen but it is a
single configuration line.
1. Press the <span class="keycap">Backspace</span> key several times to
remove the <span class="code">quiet</span> option from the command line.
1. Type <span class="code">debug nosplash</span> to add these options to the command line.
1. If Tails previously failed to start and displayed the
following error:
<p class="pre">Probing EDD (edd=off to disable)...</span>
Then type `edd=off` to add this option to the command line.
1. Press **Ctrl+X** to start Tails.
1. Hopefully, new error messages now appear when starting Tails. You can
[[send them to our help desk by email|support/talk]], for example by taking a
picture of the last screen and error messages.
If the Boot Loader is *SYSLINUX*:
1. Press
<span class="keycap">Tab</span>. A command line with a list
of boot options appears at the bottom of the screen.
[[!img doc/advanced_topics/boot_options/syslinux-with-options.png link="no" alt="SYSLINUX with
a list of options starting with '/live/vmlinuz' at the bottom"]]
1. Press the <span class="keycap">Backspace</span> key several times to
remove the <span class="code">quiet</span> option from the command line.
1. Type <span class="code">debug nosplash</span> to add these options to the command line.
1. If Tails previously failed to start and displayed the
following error:
<p class="pre">Probing EDD (edd=off to disable)...</span>
Then type <span class="code">edd=off</span> to add this option to the command line.
1. Press <span class="keycap">Enter</span> to start Tails.
1. Hopefully, new error messages now appear when starting Tails. You can
[[send them to our help desk by email|support/talk]], for example by taking a
picture of the last screen and error messages.
[[!meta title="Starting Tails on PC"]]
[[!meta stylesheet="install/inc/stylesheets/standalone" rel="stylesheet" title=""]]
This page describes the technique to start Tails from a USB stick on PC.
[[!toc levels=2]]
<h1 id="boot-menu-key">Starting using the Boot Menu key</h1>
[[!inline pages="install/inc/steps/pc_boot_menu.inline" raw="yes" sort="age"]]
<div class="next">
<p>If the Boot Loader appears, you can continue reading our [[instructions
on the Welcome Screen and configuring the Persistent
Storage|install/win/usb#welcome-screen]].</p>
</div>
<h1 id="not-at-all">Troubleshooting Tails not starting at all</h1>
This section applies when the computer does not start on the USB stick and the Boot Loader is not displayed:
[[!img install/inc/screenshots/grub.png link="no" alt="Black screen
('GNU GRUB') with Tails logo and 2 options: 'Tails' and 'Tails
(Troubleshooting Mode)'."]]
<a id="known-issues"></a>
<h2 id="known-issues">Check our list of known issues</h2>
Similar problems might have been reported already for your model of computer
in our [[list of known issues|support/known_issues]].
<a id="bios-settings"></a>
<h2 id="bios-settings">Edit the BIOS settings (advanced users)</h2>
To learn how to edit the BIOS settings, search for the user manual of
the computer on the support website of the manufacturer.
<div class="caution">
<p>Take note of the changes that you apply to the BIOS settings. That way, you
can revert the changes if they prevent the computer from starting on its usual
operating system.</p>
</div>
In the BIOS settings, try to apply the following changes. Some changes might not
apply to certain computer models.
- There might be an option in your BIOS to enable the Boot Menu key. Make
sure that the Boot Menu key is enabled. This option might be called
**Boot Device List** or differently depending on the computer.
- Edit the **Boot Order**. Depending on the computer, you might
see an entry for **Removable devices** or **USB media**. Move this entry
to the top of the list to force the computer to try to start from
the USB stick before starting from the internal hard disk.
- Disable **Fast boot**.
- Enable **CSM boot**.
- Enable **Legacy boot** in addition to UEFI.
The computer might not start anymore on its regular operating system
if you disable UEFI completely or if you only enable Legacy boot.
- Try to upgrade the BIOS. To do so, refer to the support website of
the computer manufacturer.
<a id="help-desk"></a>
<h2 id="help-desk">Report the problem to our help desk</h2>
If none of these options work, we are sorry but you might not be
able to use Tails on this computer. Feel free to
report the problem to our help desk.
[[!inline pages="install/inc/steps/reporting.inline" raw="yes"]]
<h1 id="not-entirely">Troubleshooting Tails not starting entirely</h1>
[[!inline pages="doc/first_steps/start/not_entirely.inline" raw="yes" sort="age"]]
......@@ -39,6 +39,8 @@
[[!toggleable id="report-toggle-1" text="""
<span class="hide">[[!toggle id="report-toggle-1" text=""]]</span>
<h3>Reporting the problem to our help desk</h3>
[[!inline pages="install/inc/steps/reporting.inline" raw="yes"]]
"""]]
......@@ -132,6 +134,8 @@
[[!toggleable id="report-toggle" text="""
<span class="hide">[[!toggle id="report-toggle" text=""]]</span>
<h3>Reporting the problem to our help desk</h3>
[[!inline pages="install/inc/steps/reporting.inline" raw="yes"]]
"""]]
......@@ -60,6 +60,7 @@ to start on the USB stick:</p>
<li>
<p class="usb upgrade-windows upgrade-linux">Shut down the computer while leaving the USB stick plugged in.</p>
<p class="standalone">Shut down the computer and plug the Tails USB.</p>
<p class="clone upgrade-tails">Shut down the computer.</p>
<p class="clone">Plug in the other Tails USB stick that you want to
<span class="install-clone">install</span>
......@@ -111,74 +112,23 @@ to start on the USB stick:</p>
the first in the list, please let us know so we can improve the list. You can write to
[[sajolida@pimienta.org]] (private email).</p>
</div>
</li>
</ol>
<h3>Check our list of known issues</h3>
<p>Similar problems might have been reported already for your model of computer
in our [[list of known issues|support/known_issues]].</p>
<h3 id="bios-settings">Edit the BIOS settings (advanced users)</h3>
<p>If none of the possible Boot Menu keys from the previous technique work, or if
the USB stick does not appear in the Boot Menu, you might need to edit your BIOS
settings. To learn how to edit the BIOS settings, search for the user manual of
the computer on the support website of the manufacturer.</p>
<div class="caution">
<p>Take note of the changes that you apply to the BIOS settings. That way, you
can revert the changes if they prevent the computer from starting on its usual
operating system.</p>
</div>
<p>In the BIOS settings, try to apply the following changes. Some changes might not
apply to certain computer models.</p>
<ul>
<li>
<p>There might be an option in your BIOS to enable the Boot Menu key. Make
sure that the Boot Menu key is enabled. This option might be called
<strong>Boot Device List</strong> or differently depending on the
computer.</p>
</li>
<li>
<p>Edit the <strong>Boot Order</strong>. Depending on the computer, you might
see an entry for <strong>removable devices</strong> or <strong>USB media</strong>. Move this entry
to the top of the list to force the computer to try to start from
the USB stick before starting from the internal hard disk.</p>
</li>
<li>
<p>Disable <strong>Fast boot</strong>.</p>
</li>
<li>
<p>Enable <strong>CSM boot</strong>.</p>
</li>
<li>
<p>Enable <strong>Legacy boot</strong> in addition to UEFI.
The computer might not start anymore on its regular operating system
if you disable UEFI completely or if you only enable Legacy boot.</p>
</li>
<li>
<p>Try to upgrade the BIOS. To do so, refer to the support website of
the computer manufacturer.</p></li>
</ul>
<div class="bug" id="report">
<p>If none of these options work, we are sorry but you might not be
able to use Tails on this computer. Feel free to
[[!toggle id="report-toggle-2" text="report the problem to our help desk"]].</p>
</div>
[[!toggleable id="report-toggle-2" text="""
<span class="hide">[[!toggle id="report-toggle-2" text=""]]</span>
</li>
[[!inline pages="install/inc/steps/reporting.inline" raw="yes"]]
<li>
<p>If the computer starts on Tails, the Boot Loader appears and Tails
starts automatically after 4 seconds.</p>
<p>[[!img install/inc/screenshots/grub.png link="no" alt="Black screen
('GNU GRUB') with Tails logo and 2 options: 'Tails' and 'Tails
(Troubleshooting Mode)'."]]</p>
<div class="bug linux expert install-clone upgrade-clone upgrade-tails upgrade-linux">
<p>If none of the possible Boot Menu keys from the previous technique work or
if your USB stick is not listed in the Boot Menu, refer to the
[[troubleshooting instructions about Tails not starting at
all|doc/first_steps/start/pc#not-at-all]].</p>
</div>
</li>
"""]]
</ol>
<h3>Reporting the problem to our help desk</h3>
<p>Please send the following information to [[tails-support-private@boum.org]]:</p>
<ol>
......
......@@ -88,94 +88,10 @@ the rest of the instructions afterwards, we recommend you either:
<p>If the computer stops responding or displays other error messages before
getting to the Welcome Screen, refer to
[[!toggle id="not_entirely" text="the troubleshooting section about
Tails not starting entirely"]].</p>
[[the troubleshooting section about
Tails not starting entirely|doc/first_steps/start/pc#not-entirely]].</p>
</div>
[[!toggleable id="not_entirely" text="""
<span class="hide">[[!toggle id="not_entirely" text=""]]</span>
Troubleshooting
---------------
Tails does not start entirely
-----------------------------
The following section applies if the Boot Loader appears but not
the Welcome Screen when starting Tails.
1. Restart the computer on the first USB stick.
1. In the Boot Loader, choose the
<span class="guilabel">Troubleshooting Mode</span>
which might work better on some computers.
1. If the <span class="guilabel">Troubleshooting Mode</span> does not work
better, restart the computer again on the first USB stick.
1. Depending on whether the Boot Loader is *GRUB* or *SYSLINUX*:
If the Boot Loader is *GRUB*:
1. Press **e** when GRUB appears.
A new screen appears with more options.
[[!img doc/advanced_topics/boot_options/grub-with-options.png link="no" alt="GRUB with a list of
options starting with 'setparams Tails'"]]
1. Navigate with the arrows of the keyboard to the end of the line that
starts with <span class="code">linux</span>. The line is most likely
wrapped and displayed on several lines on the screen but it is a
single configuration line.
1. Press the <span class="keycap">Backspace</span> key several times to
remove the <span class="code">quiet</span> option from the command line.
1. Type <span class="code">debug nosplash</span> to add these options to the command line.
1. If Tails previously failed to start and displayed the
following error:
<p class="pre">Probing EDD (edd=off to disable)...</span>
Then type `edd=off` to add this option to the command line.
1. Press **Ctrl+X** to start Tails.
1. Hopefully, new error messages now appear when starting Tails. You can
[[send them to our help desk by email|support/talk]], for example by taking a
picture of the last screen and error messages.
If the Boot Loader is *SYSLINUX*:
1. Press
<span class="keycap">Tab</span>. A command line with a list
of boot options appears at the bottom of the screen.
[[!img doc/advanced_topics/boot_options/syslinux-with-options.png link="no" alt="SYSLINUX with
a list of options starting with '/live/vmlinuz' at the bottom"]]
1. Press the <span class="keycap">Backspace</span> key several times to
remove the <span class="code">quiet</span> option from the command line.
1. Type <span class="code">debug nosplash</span> to add these options to the command line.
1. If Tails previously failed to start and displayed the
following error:
<p class="pre">Probing EDD (edd=off to disable)...</span>
Then type <span class="code">edd=off</span> to add this option to the command line.
1. Press <span class="keycap">Enter</span> to start Tails.
1. Hopefully, new error messages now appear when starting Tails. You can
[[send them to our help desk by email|support/talk]], for example by taking a
picture of the last screen and error messages.
"""]]
[[!img doc/first_steps/welcome_screen/welcome-screen.png link="no" alt="Welcome to Tails!"]]
1. In the Welcome Screen, select your language and
......
@import url("hide.css");
/* LAYOUT */
#footer {
......@@ -84,17 +86,6 @@ td, th {
padding: 4px;
}
/* Hide all scenario-dependent bits by default. */
.clone, .usb, .dvd, .vm, .download-only-img, .download-only-iso,
.install-clone, .mac-clone,
.windows, .linux, .mac, .expert,
.upgrade, .upgrade-clone, .upgrade-tails,
.upgrade-os, .upgrade-windows, .upgrade-mac, .upgrade-linux {
display: none;
}
/* TOGGLE */
#install div.toggleable, #bittorrent-minor div.toggleable, #needs div.toggleable, #scenarios div.toggleable {
......
/* Hide all scenario-dependent bits by default. */
.standalone,
.clone, .usb, .dvd, .vm, .download-only-img, .download-only-iso,
.install-clone, .mac-clone,
.windows, .linux, .mac, .expert,
.upgrade, .upgrade-clone, .upgrade-tails,
.upgrade-os, .upgrade-windows, .upgrade-mac, .upgrade-linux {
display: none;
}
@import url("hide.css");
span.standalone, a.standalone {
display: inline;
}
div.standalone, img.standalone, p.standalone, h1.standalone, h2.standalone {
display: block;
}
li.standalone {
display: list-item;
}
......@@ -35,7 +35,7 @@ Documentation and website
* We documented [[the languages in which user support is available|support]].
* We reorganized information between the [[Start Tails|doc/first_steps/start_tails]] and the Tails does not start pages.
* We reorganized information between the Start Tails and the Tails does not start pages.
* We published an (incomplete) list of [[organizations doing Tails training|support/learn]].
......
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