Commit 58d0b13f authored by sajolida's avatar sajolida
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parent ebb915a2
......@@ -37,110 +37,110 @@ following screenshot is an example of such boot menu:</p>
<ol>
<li>
<p class="usb">Shut down the computer while leaving the USB stick plugged in.</p>
<p class="clone upgrade-tails">Shut down the computer.</p>
<p class="clone">Plug in the other Tails USB stick that you want to
<span class="install-clone">install</span>
<span class="upgrade">upgrade</span>
from.</p>
<p class="upgrade-tails">Unplug your Tails USB stick while leaving the intermediary USB stick plugged in.</p>
<p class="usb">Shut down the computer while leaving the USB stick plugged in.</p>
<p class="clone upgrade-tails">Shut down the computer.</p>
<p class="clone">Plug in the other Tails USB stick that you want to
<span class="install-clone">install</span>
<span class="upgrade">upgrade</span>
from.</p>
<p class="upgrade-tails">Unplug your Tails USB stick while leaving the intermediary USB stick plugged in.</p>
</li>
<li>
<p>Identify the potential boot menu keys for the computer depending on
the computer manufacturer in the following list:</p>
<table>
<tr><th>Manufacturer</th><th>Key</th></tr>
<tr><td>Acer</td><td>Esc, F12, F9</td></tr>
<tr><td>Asus</td><td>Esc, F8</td></tr>
<tr><td>Dell</td><td>F12</td></tr>
<tr><td>Fujitsu</td><td>F12, Esc</td></tr>
<tr><td>HP</td><td>Esc, F9</td></tr>
<tr><td>Lenovo</td><td>F12, Novo, F8, F10</td></tr>
<tr><td>Samsung</td><td>Esc, F12, F2</td></tr>
<tr><td>Sony</td><td>F11, Esc, F10</td></tr>
<tr><td>Toshiba</td><td>F12</td></tr>
<tr><td>others&hellip;</td><td>F12, Esc</td></tr>
</table>
</li>
<li>
<p>Identify the potential boot menu keys for the computer depending on
the computer manufacturer in the following list:</p>
<table>
<tr><th>Manufacturer</th><th>Key</th></tr>
<tr><td>Acer</td><td>Esc, F12, F9</td></tr>
<tr><td>Asus</td><td>Esc, F8</td></tr>
<tr><td>Dell</td><td>F12</td></tr>
<tr><td>Fujitsu</td><td>F12, Esc</td></tr>
<tr><td>HP</td><td>Esc, F9</td></tr>
<tr><td>Lenovo</td><td>F12, Novo, F8, F10</td></tr>
<tr><td>Samsung</td><td>Esc, F12, F2</td></tr>
<tr><td>Sony</td><td>F11, Esc, F10</td></tr>
<tr><td>Toshiba</td><td>F12</td></tr>
<tr><td>others&hellip;</td><td>F12, Esc</td></tr>
</table>
</li>
<li>
<p>Switch on the computer.</p>
<li>
<p>Switch on the computer.</p>
<p>Immediately press several times the first potential boot menu key
identified in step 3.</p>
<p>Immediately press several times the first potential boot menu key
identified in step 3.</p>
<ul>
<li>
<p>If a boot menu with a list of devices appears, select your USB stick
and press <span class="keycap">Enter</span>.</p>
</li>
<ul>
<li>
<p>If a boot menu with a list of devices appears, select your USB stick
and press <span class="keycap">Enter</span>.</p>
</li>
<li>
<p>If the computer starts on another operating system, then:</p>
<li>
<p>If the computer starts on another operating system, then:</p>
<ol>
<li><p>Shut down the computer.</p></li>
<ol>
<li><p>Shut down the computer.</p></li>
<li><p>Press-and-hold the potential boot menu key identified in step 3.</p></li>
<li><p>Press-and-hold the potential boot menu key identified in step 3.</p></li>
<li><p>Switch on the computer again while holding the potential boot menu key pressed.</p>
<li><p>Switch on the computer again while holding the potential boot menu key pressed.</p>
<ul>
<p>If a boot menu with a list of devices appears, select your USB stick
and press <span class="keycap">Enter</span>.</p>
<ul>
<p>If a boot menu with a list of devices appears, select your USB stick
and press <span class="keycap">Enter</span>.</p>
<p>If the computer starts on another operating system or returns an
error message, then shut down the computer again and repeat step
4 for all the potential boot menu keys identified in step 3.</p>
</ul>
</li>
</ol>
</li>
</ul>
<p>If the computer starts on another operating system or returns an
error message, then shut down the computer again and repeat step
4 for all the potential boot menu keys identified in step 3.</p>
</ul>
</li>
</ol>
</li>
</ul>
<p>If none of the potential boot menu keys identified in step 3 work or if
the USB stick does not appear in the list, then try the second
troubleshooting technique described below.</p>
</li>
<p>If none of the potential boot menu keys identified in step 3 work or if
the USB stick does not appear in the list, then try the second
troubleshooting technique described below.</p>
</li>
</ol>
<h3>Check our list of known issues</h3>
<p>Similar problems might have been reported already for your model of computer
in our [[list of known issues|support/known_issues]].</p>
in our [[list of known issues|support/known_issues]].</p>
<h3>Edit the BIOS settings</h3>
<p>You might need to edit the BIOS settings of the computer.</p>
<div class="tip">
<p>Search for the user manual of the computer on the website of its
manufacturer to learn how to edit the BIOS settings:</p>
<ul>
<li><a href="http://us.acer.com/ac/en/US/content/drivers">Acer</a></li>
<li><a href="https://www.asus.com/us/support/">Asus</a></li>
<li><a href="https://www.dell.com/support/home/us/en/19/Products/">Dell</a></li>
<li><a href="https://www.fujitsu.com/global/support/products/software/manual/">Fujitsu</a></li>
<li><a href="https://support.hp.com/us-en/products/">HP</a></li>
<li><a href="http://support.lenovo.com/us/en/">Lenovo</a></li>
<li><a href="http://www.samsung.com/us/support/downloads">Samsung</a></li>
<li><a href="http://esupport.sony.com/US">Sony</a></li>
<li><a href="http://support.toshiba.com/support/products?cat=Computers">Toshiba</a></li>
</ul>
</div>
<div class="tip">
<p>Search for the user manual of the computer on the website of its
manufacturer to learn how to edit the BIOS settings:</p>
<ul>
<li><a href="http://us.acer.com/ac/en/US/content/drivers">Acer</a></li>
<li><a href="https://www.asus.com/us/support/">Asus</a></li>
<li><a href="https://www.dell.com/support/home/us/en/19/Products/">Dell</a></li>
<li><a href="https://www.fujitsu.com/global/support/products/software/manual/">Fujitsu</a></li>
<li><a href="https://support.hp.com/us-en/products/">HP</a></li>
<li><a href="http://support.lenovo.com/us/en/">Lenovo</a></li>
<li><a href="http://www.samsung.com/us/support/downloads">Samsung</a></li>
<li><a href="http://esupport.sony.com/US">Sony</a></li>
<li><a href="http://support.toshiba.com/support/products?cat=Computers">Toshiba</a></li>
</ul>
</div>
<p>In the BIOS settings, try to apply the following changes one by one and
restart the computer after each change. Some changes might not
apply to certain computer models.</p>
restart the computer after each change. Some changes might not
apply to certain computer models.</p>
<div class="caution">
<p>Take note of the changes that you apply to the BIOS settings, to be
able to revert them if they prevent the computer to start on its usual
operating system.</p>
</div>
<div class="caution">
<p>Take note of the changes that you apply to the BIOS settings, to be
able to revert them if they prevent the computer to start on its usual
operating system.</p>
</div>
<ol>
<li>
......@@ -174,13 +174,13 @@ following screenshot is an example of such boot menu:</p>
<h3>Report the problem to our support team</h3>
<div class="bug">
<p>If none of these options work, we are sorry but you might not be
able to use Tails on this computer.</p>
</div>
<div class="bug">
<p>If none of these options work, we are sorry but you might not be
able to use Tails on this computer.</p>
</div>
<p>Please, [[send an email to our support team|support/talk]], including
the following information:</p>
the following information:</p>
<ol>
<li><p>Which version of Tails are you trying to start?</p></li>
......
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