Merge branch 'doc/15127-mac-troubleshooting'

wiki/src/install/inc/steps/mac_startup_disks.inline.html

@@ -21,6 +21,19 @@
 
    <p>[[!img install/inc/screenshots/mac_startup_usb.png class="mac mac-clone" link="no" alt="Screen with the logo of an internal hard disk labeled 'Macintosh HD' and an external hard disk labelled 'Windows' (selected)"]]</p>
 
+   <div class="bug">
+   <p>If the USB stick does not appear in the list of possible startup
+      disks:</p>
+   <ol>
+     <li>Make sure that you have [[verified your download of Tails|install/mac/usb-download]].</li>
+     <li>Try installing again on the same USB stick.</li>
+     <li>Try installing on a different USB stick.</li>
+     <li>Try using the same USB stick to start on a different computer.<br/>
+     If the same USB stick works on a different computer, please [[report your
+     problem to our help desk|support/talk]].</li>
+   </ol>
+   </div>
+
 </li>
 
 <li>
@@ -31,8 +44,10 @@
    <p>[[!img install/inc/screenshots/boot_loader_menu.png link="no" alt="Black screen with Tails artwork. Boot Loader Menu with two options 'Tails' and 'Tails (Troubleshooting Mode)'."]]</p>
 
    <div class="bug mac mac-clone">
-   <p>If your computer fails to start on the USB stick, then it might
+   <p>If your computer displays the <span class="application">Boot Loader Menu</span>
+   but then fails to start on the USB stick, it might
    currently be impossible to start Tails on your Mac model.</p>
+   <p>Please [[report your problem to our help desk|support/talk]].</p>
    </div>
 </li>
 

wiki/src/install/inc/steps/pc_boot_menu.inline.html

@@ -169,13 +169,13 @@ operating system.</p>
 <div class="bug" id="report">
 <p>If none of these options work, we are sorry but you might not be
 able to use Tails on this computer. Feel free to
-[[!toggle id="report-toggle" text="report the problem to our support team"]].</p>
+[[!toggle id="report-toggle" text="report the problem to our help desk"]].</p>
 </div>
 
 [[!toggleable id="report-toggle" text="""
 <span class="hide">[[!toggle id="report-toggle" text=""]]</span>
 
-<h3>Reporting the problem to our support team</h3>
+<h3>Reporting the problem to our help desk</h3>
 
 <p>Please send the following information to [[tails-support-private@boum.org]]:</p>
 

wiki/src/install/inc/steps/restart_first_time.inline.mdwn

@@ -116,7 +116,7 @@ the rest of the instructions afterwards, we recommend you either:
    1. To start Tails, press <span class="keycap">Enter</span>.
 
    1. Hopefully, error messages now appear when starting Tails. You can
-      [[send them to our support team by email|support/talk]], for example by taking a
+      [[send them to our help desk by email|support/talk]], for example by taking a
       picture of the last screen and error messages.
 
    1. If the error message is <span class="code">/bin/sh: can't access tty; job control
@@ -124,7 +124,7 @@ the rest of the instructions afterwards, we recommend you either:
       <span class="code">live-media=removable</span> option from the boot command line.
 
       If removing <span class="code">live-media=removable</span> allows you to start Tails, please
-      report the problem to our [[support team|support/talk]].
+      report the problem to our [[help desk|support/talk]].
       This contributes to improving the [[list
       of problematic USB sticks|support/known_issues#problematic-usb-sticks]].
       Then try installing Tails on another USB stick.

wiki/src/install/inc/stylesheets/assistant.css

@@ -48,8 +48,8 @@ h1, h2, h3, h4, h5, h6 {
   font-family: "Source Sans Pro Regular", "DejaVu Sans", "Verdana", sans-serif;
 }
 
-h3, h4, p, ul {
-  margin-bottom: 1.5em;
+h3, h4, p, ul, ol {
+  margin-bottom: 1.5em !important;
 }
 
 ul {

wiki/src/support.mdwn

@@ -61,7 +61,7 @@ You can have a look at:
 
 <div id="talk">
 
-  <h1>Get in touch with us</h1>
+  <h1>Write to our help desk</h1>
 
   [[!inline pages="support/talk" raw="yes" sort="age"]]
 

wiki/src/support/known_issues/graphics.mdwn

@@ -35,8 +35,8 @@ https://tails.boum.org/gdm for troubleshooting.
    - If your graphics card is listed, check if a workaround is
      documented to make it work on Tails.
 
-     If the workaround doesn't work, please [[contact our support team by
-     email|support/talk]].
+     If the workaround doesn't work, please [[report the problem to our
+     help desk|support/talk]].
 
      Mention in your email:
 

wiki/src/support/talk.html

-[[!meta title="Get in touch with us"]]
+[[!meta title="Write to our help desk"]]
 
 <div id="talk-email" class="blocks two-blocks">
 
 <h3>Email</h3>
 [[!img lib/email.png link=no]]
 
-<p>Mail us on our private mailing list:</p>
+<p>You can write to our help desk by email:</p>
 
 <p>[[tails-support-private@boum.org|about/contact#tails-support-private]]</p>