Commit 5512fd94 authored by sajolida's avatar sajolida
Browse files

Merge branch 'doc/15127-mac-troubleshooting'

parents 2820fbb6 26e4bd40
......@@ -21,6 +21,19 @@
<p>[[!img install/inc/screenshots/mac_startup_usb.png class="mac mac-clone" link="no" alt="Screen with the logo of an internal hard disk labeled 'Macintosh HD' and an external hard disk labelled 'Windows' (selected)"]]</p>
<div class="bug">
<p>If the USB stick does not appear in the list of possible startup
disks:</p>
<ol>
<li>Make sure that you have [[verified your download of Tails|install/mac/usb-download]].</li>
<li>Try installing again on the same USB stick.</li>
<li>Try installing on a different USB stick.</li>
<li>Try using the same USB stick to start on a different computer.<br/>
If the same USB stick works on a different computer, please [[report your
problem to our help desk|support/talk]].</li>
</ol>
</div>
</li>
<li>
......@@ -31,8 +44,10 @@
<p>[[!img install/inc/screenshots/boot_loader_menu.png link="no" alt="Black screen with Tails artwork. Boot Loader Menu with two options 'Tails' and 'Tails (Troubleshooting Mode)'."]]</p>
<div class="bug mac mac-clone">
<p>If your computer fails to start on the USB stick, then it might
<p>If your computer displays the <span class="application">Boot Loader Menu</span>
but then fails to start on the USB stick, it might
currently be impossible to start Tails on your Mac model.</p>
<p>Please [[report your problem to our help desk|support/talk]].</p>
</div>
</li>
......
......@@ -169,13 +169,13 @@ operating system.</p>
<div class="bug" id="report">
<p>If none of these options work, we are sorry but you might not be
able to use Tails on this computer. Feel free to
[[!toggle id="report-toggle" text="report the problem to our support team"]].</p>
[[!toggle id="report-toggle" text="report the problem to our help desk"]].</p>
</div>
[[!toggleable id="report-toggle" text="""
<span class="hide">[[!toggle id="report-toggle" text=""]]</span>
<h3>Reporting the problem to our support team</h3>
<h3>Reporting the problem to our help desk</h3>
<p>Please send the following information to [[tails-support-private@boum.org]]:</p>
......
......@@ -116,7 +116,7 @@ the rest of the instructions afterwards, we recommend you either:
1. To start Tails, press <span class="keycap">Enter</span>.
1. Hopefully, error messages now appear when starting Tails. You can
[[send them to our support team by email|support/talk]], for example by taking a
[[send them to our help desk by email|support/talk]], for example by taking a
picture of the last screen and error messages.
1. If the error message is <span class="code">/bin/sh: can't access tty; job control
......@@ -124,7 +124,7 @@ the rest of the instructions afterwards, we recommend you either:
<span class="code">live-media=removable</span> option from the boot command line.
If removing <span class="code">live-media=removable</span> allows you to start Tails, please
report the problem to our [[support team|support/talk]].
report the problem to our [[help desk|support/talk]].
This contributes to improving the [[list
of problematic USB sticks|support/known_issues#problematic-usb-sticks]].
Then try installing Tails on another USB stick.
......
......@@ -48,8 +48,8 @@ h1, h2, h3, h4, h5, h6 {
font-family: "Source Sans Pro Regular", "DejaVu Sans", "Verdana", sans-serif;
}
h3, h4, p, ul {
margin-bottom: 1.5em;
h3, h4, p, ul, ol {
margin-bottom: 1.5em !important;
}
ul {
......
......@@ -61,7 +61,7 @@ You can have a look at:
<div id="talk">
<h1>Get in touch with us</h1>
<h1>Write to our help desk</h1>
[[!inline pages="support/talk" raw="yes" sort="age"]]
......
......@@ -35,8 +35,8 @@ https://tails.boum.org/gdm for troubleshooting.
- If your graphics card is listed, check if a workaround is
documented to make it work on Tails.
If the workaround doesn't work, please [[contact our support team by
email|support/talk]].
If the workaround doesn't work, please [[report the problem to our
help desk|support/talk]].
Mention in your email:
......
[[!meta title="Get in touch with us"]]
[[!meta title="Write to our help desk"]]
<div id="talk-email" class="blocks two-blocks">
<h3>Email</h3>
[[!img lib/email.png link=no]]
<p>Mail us on our private mailing list:</p>
<p>You can write to our help desk by email:</p>
<p>[[tails-support-private@boum.org|about/contact#tails-support-private]]</p>
......
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