hot topics

wiki/src/blueprint/monthly_report/report_2020_08.mdwn

-[[!meta title="Tails report for MONTH, YEAR"]]
+[[!meta title="Tails report for August, 2020"]]
 [[!meta date="`date --rfc-2822` eg. Thu, 08 Feb 2018 07:21:15 +0000"]]
 [[!pagetemplate template="news.tmpl"]]
 
@@ -46,13 +46,25 @@ XXX: If you feel like it and the UX team does not do it
 Hot topics on our help desk
 ===========================
 
-XXX: Ask tails-bugs@boum.org to list hot topics for the last month.
+This last month we felt that the social crisis created by covid is starting
+to take a toll on our users mental state, and we received
+more derailed emails than usual. Hopefully there are local resources you
+can count on for this difficult times. Take care!
 
-1.
+1. Many users wrote to us with problems related to MacbookPros from 2020.
+   Apple in general does not prioritize collaborating with Free Software
+   projects, and their newest hardware is usually very hard for Free Software
+   developers to get working with Linux, and thus Tails. In comparison, 
+   hardware for PC tends to be more open and get support for Linux faster.
+   Please take that into consideration if you are buying hardware to run Tails.
 
-1.
+1. The last release also saw some users with graphics cards issues. Please
+   read [[the page shown on the error message|https://tails.boum.org/gdm]]
+   before mailing us, because there might be a solution for your graphics card.
+
+1. Some users had problems to do automatic upgrades to Tails 4.10. We are
+   looking onto [[!tails_ticket 17908 desc="this problem"]].
 
-1.
 
 Infrastructure
 ==============