Commit 2da2a76e authored by Tails developers's avatar Tails developers
Browse files

Improve the description of Front desk

parent 4c44b079
......@@ -2,25 +2,28 @@
# Tasks
* When the new front desk's shift begins:
- Do user support: reply bug reports, reply to users on tails-support@,
tails@
- Do user support by email:
- Reply to bug reports received on tails-bugs@boum.org (empty report might
be silently ignored).
- Make sure everything is replied on tails-support@boum.org, while leaving
space for other people to participate.
- Reply random incoming emails on tails@boum.org.
- Improve incrementally the FAQ based on the work done by email, and do
whatever small tasks will make the frontdesk job's easier in the future.
- Announce public meeting and low-hanging fruits session:
* tails-dev@
* Twitter
* tails-dev@boum.org Twitter
* [TWN](https://trac.torproject.org/projects/tor/wiki/TorWeeklyNews)
(follow the *Next steps* link)
- Write report of low-hanging fruits session, and send it to
tails-dev@ if attended
- Write & publish the minutes of the public meeting if attended
- Publish the monthly report
- Write report of low-hanging fruits session, and send it to tails-dev@ if
attended.
- Write & publish the minutes of the public meeting if attended.
- Publish the monthly report.
- Triage tickets created by non-developers:
* if this is asking something we have already decided we will not
do, close as rejected
* if that's a duplicate, close as such
* set the correct status, category and type of work
* set priority to Low if it's a feature request, unless we have
* if that's a duplicate, close as such set the correct status, category and
* type of work set priority to Low if it's a feature request, unless we have
decided we feel commited to implement it
* if you feel it is important enough, but discussion is needed,
then start the discussion to tails-dev@
- Do user support on IRC if you feel like it.
Markdown is supported
0% or .
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment