Verified Commit 1a8e6386 authored by intrigeri's avatar intrigeri
Browse files

FT: document new Help Desk → FT frontdesk relaying mechanism

parent ca396138
......@@ -31,11 +31,19 @@ The Tails Foundations Team is responsible for:
desc="unassigned Merge Requests (MRs) that are not marked as
drafts"]]
* checking how important each issue forwarded by Help Desk is, whether
it's worth documenting it, and validating the workarounds. If it's
worth documenting the problem and possibly the workarounds, either
put it on our Technical Writers' plate, or draft something directly,
or merge a draft proposed by Technical Writer apprentices;
* triaging issues forwarded by [[Help Desk]].
The members of the Foundations Team who share the "frontdesk" workload are
subscribed to the mailing list that receives bug reports:
<tails-bugs@boum.org>. In order to raise FT's attention on a specific report,
Help Desk replies to it on that mailing list, adding a `[FT]` tag in
the subject.
Then, Foundations Team "frontdesk" checks how important each issue forwarded
by Help Desk is, whether it's worth documenting it, and validates the
workarounds. If it's worth documenting the problem and possibly the
workarounds, either put it on our Technical Writers' plate, or draft something
directly, or merge a draft proposed by Technical Writer apprentices;
* triaging
[newly created issues](https://gitlab.tails.boum.org/groups/tails/-/issues?scope=all&utf8=%E2%9C%93&state=opened&not[label_name][]=To%20Do&not[label_name][]=Doing&not[label_name][]=Needs%20Validation&assignee_id=None&sort=created_date)
......
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