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[[!meta title="Known issues"]]
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Some machines have been reported to have problems starting Tails.

This list might not be accurate nor complete.

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[[!toc levels=2]]
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Problems starting Tails
=======================
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Acer Travelmate 8573T-254G50M
-----------------------------

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Does not start on USB sticks created using Tails Installer.
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Booting from DVD works fine.

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Apple hardware
--------------

For the moment, Tails has a very limited support for Apple hardware.

Most recent Apple hardware does not boot without UEFI, and currently
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Tails does not start with UEFI. See [[the corresponding blueprint|blueprint/UEFI]].
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See also [[manual installation using
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Mac|doc/first_steps/installation/manual/mac]] for more compatibility
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reports, as well as [[!tails_bug
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Some_old_Macbooks_running_Lion_10.7_not_booting_Lion..can_we_get_booting_fixed___63__
desc="this bug report"]].
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ASUS VivoBook X202E
-------------------

Legacy support needs to be enabled in order to start Tails. To enable
legacy boot support, enable 'Launch CSM' under boot (menu).

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Compaq 615
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You need to update the firmware to its latest version in order to start from a
device installed using Tails Installer.

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Dell Inc. Latitude E6430/0CPWYR
-------------------------------

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Does not start on USB sticks created using Tails Installer.
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With BIOS versions A03 06/03/2012

Error message: `Invalid partition table!`

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Dell XPS L702X/03RG89, Samsung RV520
------------------------------------
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Does not start on USB sticks created using Tails Installer.
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We were reported that the legacy BIOS shipped on these systems doesn't
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know how to deal with the GPT partition scheme installed by Tails
Installer.
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<http://en.community.dell.com/support-forums/laptop/f/3518/p/19392884/20010995.aspx>

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Dell Inspiron 8100
------------------

The display panel will have the wrong resolution unless `video=LVDS-1:1600x1200
nouveau.noaccel=1` is added to the boot command line.

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Dell Dimension 2400
-------------------

Cannot start neither from USB nor from DVD. System crashes with a blank
screen and locked up keyboard.

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ThinkPad X220, X230, T420i, T430, T520, T530 and E325
-----------------------------------------------------
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These machines do not start on USB sticks created using Tails USB
Installer, due to a firmware limitation.
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A workaround for some of these machines is to use the [[manual
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installation process|doc/first_steps/installation/manual/linux]].
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Note, however, that this technique does not allow you to set up
a persistent volume.
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<a id="problematic-usb-sticks"></a>

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Toshiba Satellite C50-A-12K and C855D-S5106
-------------------------------------------

Fails to start from a Tails USB unless forced to boot using CSM, and not UEFI,
first, as advised on:

<http://forums.toshiba.com/t5/Computer-Troubleshooting/System-does-not-have-any-usb-boot-optoon/td-p/406325>

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Problematic USB sticks
----------------------

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The following USB sticks have issues starting Tails.  They are configured by the
manufacturer as a fixed disk, and not as a removable disk. As a consequence,
they require removing the `live-media=removable` boot parameter, which [[is
dangerous|doc/first_steps/bug_reporting/tails_does_not_start#entirely]].
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* SanDisk Cruzer Edge 8GB
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* SanDisk Cruzer Extreme USB 3.0 16GB and 32GB
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* SanDisk Cruzer Fit USB 2.0 8GB
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* SanDisk Cruzer Force 8GB
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* SanDisk Cruzer Glide 4GB, 8GB and 16GB
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* SanDisk Cruzer Switch USB 2.0 8GB and 32GB
* SanDisk Cruzer USB 3.0 64GB
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SanDisk had begun the production of flash drives configured as fixed disk in
2012 to meet new requirements for Windows 8 Certification. The flash drives that
comply with this certification will have the Windows 8 logo on their packaging.
If a flash drive does not have the Windows 8 logo on its packaging, then that
drive will function as a removable disk about should work with Tails.

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See also [[!tails_ticket 6397]].
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Security issues
===============
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Tails might not erase all the system memory on shutdown
-------------------------------------------------------
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On rare systems (non-PAE with big amounts of memory),
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Tails does not consistently [[!tails_todo
more_efficient_memory_wipe desc="erase all system memory as it
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should"]].
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After using Tails Installer, the "emergency shutdown" doesn't work
------------------------------------------------------------------
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Tails Installer messes a bit too much with the USB devices for the
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"emergency shutdown on media removal" feature to continue working after using
it. If you believe this feature is critical for the session you're running, we
advice you to reboot Tails.
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Tails DVD eject failure
-----------------------

Pressing the DVD eject button does not trigger emergency shutdown.
Also, the "normal" (non-emergency) shutdown procedure does not eject
the DVD anymore.

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(Ticket: [[!tails_todo fix_DVD_eject_at_shutdown]])
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Stream isolation inconsistency in Claws Mail
--------------------------------------------

Claws Mail isn't using its dedicated Tor SocksPort for Tor hidden
service IMAP/POP/SMTP servers (instead Tor's TransPort is used). This
is just a deviation from Tails' design and should have no adverse real
world consequences.
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Tails fails to completely shutdown or restart
---------------------------------------------

When stopping Tails on some hardware, the memory wipe procedure fails to
complete: the display gets scrambled, but the computer doesn't
completely shutdown or restart. Sometimes the caps-lock button light of
the keyboard flashes.

<div class="caution">
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When this happens, there is no guarantee that the memory is wiped entirely.
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</div>

This issue has been reported on the following hardware:

  - Hewlett-Packard HP Pavilion dv6 Notebook PC
  - Lenovo ThinkPad X61, only on emergency shutdown when pulling out the
    USB stick
  - Toshiba Satellite C855D
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  - Dell Inc. Studio 1458
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  - Fujitsu Lifebook AH531/GFO, only on regular shutdown, emergency
    shutdown works
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<a id="fingerprint"></a>

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Fingerprint
===========
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<!-- If this section is empty adjust the [[fingerprint documentation|doc/about/fingerprint]]. -->

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<!-- The fingerprints of the Tails browser and the TBB are different: -->
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* Browser window resizing is in not reliable: [[!tails_ticket 6377]]
  and [[!tor_bug 10095]].

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Other issues
============

Connecting to FTP servers is not possible
-----------------------------------------

Public FTP servers on the Internet are not reachable using Tails.
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See [[!tails_todo fix_Internet_FTP_support desc="the corresponding
task"]] for more details.
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YouTube videos are hard to get
------------------------------
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[[!tails_todo easier_YouTube desc="HTML5 video are not easily seen on YouTube"]]. When the
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message *This video is currently unavailable* appears, the video can actually be viewed.
Right-click on the page, select **NoScript** → **Blocked objects** and
**Temporarily allow…** the video.

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Tails will never support videos which require Flash (those with ads).
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"Connect automatically" for NetworkManager connections isn't persistent
-----------------------------------------------------------------------
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When the "Network Connections" persistence feature is
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activated, the "Connect automatically" setting isn't saved for any
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connection.  While this is a bug, it's actually a good
one. NetworkManager itself enables this option by default for all new
connections, and could result in users re-connecting to a previous network at
times when they don't want that.

Tails fails to connect to certain Wi-Fi networks
------------------------------------------------

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This might be related to the introduction of wireless regulation support
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in Tails 0.13.
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Tails could behave better when run inside VirtualBox
----------------------------------------------------

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Since 0.17.1, VirtualBox guest modules are not shipped anymore.
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See [[!tails_todo fix_virtualbox_guest_modules_build desc="the
corresponding task"]] for details.
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Touchpad configurations
-----------------------

### Acer TravelMate B113 - ETPS/2 Elantech Touchpad

    synclient FingerPress=256;
    synclient TapButton3=0;
    synclient Clickpad=1;
    synclient VertTwoFingerScroll=1;
    synclient FingerLow=1;
    synclient FingerHigh=1;
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New Identity feature
--------------------

Since Tails 0.21, the "New Identity" feature in the web browser is not
available anymore ([[!tails_ticket 6383]]).
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As a workaround it is possible to:

  1. Close the web browser.
  2. Right-click on the Vidalia icon and choose "New identity".
  3. Open the web browser again.