- The difference between our different support content is not clear
enough (known issues, documentation, FAQ).
During the expert review ([[!tails_ticket 14548]]), the person would
During the expert review (tails/tails#14548), the person would
have gone to:
1. FAQ: which wouldn't help
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@@ -43,20 +46,18 @@ Ideas
- Restructure the page to help differently people who either cannot
start Tails or are in Tails already.
- Split [[!tails_gitweb wiki/src/support/known_issues.mdwn]] into two:
- Split [wiki/src/support/known issues.mdwn](https://gitlab.tails.boum.org/tails/tails/-/blob/master/wiki/src/support/known_issues.mdwn) into two:
- Issues that prevent Tails from starting: [[!tails_gitweb
wiki/src/support/known_issues/starting.mdwn]] [1]
- Issues that don't: [[!tails_gitweb
wiki/src/support/known_issues.mdwn]] [2]
- Issues that prevent Tails from starting: [wiki/src/support/known issues/starting.mdwn](https://gitlab.tails.boum.org/tails/tails/-/blob/master/wiki/src/support/known_issues/starting.mdwn) [1]
- Issues that don't: [wiki/src/support/known issues.mdwn](https://gitlab.tails.boum.org/tails/tails/-/blob/master/wiki/src/support/known_issues.mdwn) [2]
- Cross-reference these two pages
Troubles starting Tails
-----------------------
- Create a page dedicated to issues starting Tails and link it from
Like we're doing on [wiki/src/install/inc/steps/verify up-to-date.inline.mdwn](https://gitlab.tails.boum.org/tails/tails/-/blob/master/wiki/src/install/inc/steps/verify_up-to-date.inline.mdwn)
- List hot topics on help desk
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@@ -84,8 +84,7 @@ Troubles inside Tails
We could have inline files listing issues for each release.
For example: [[!tails_gitweb
wiki/src/news/version_3.3/issues.inline.mdwn]]
For example: [wiki/src/news/version 3.3/issues.inline.mdwn](https://gitlab.tails.boum.org/tails/tails/-/blob/master/wiki/src/news/version_3.3/issues.inline.mdwn)
This file would be inlined from both:
- The support page
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@@ -104,8 +103,7 @@ Troubles inside Tails
- Embed more information about the documentation in the support page
We could reuse the index pages that we already have for the different
documentation sections ([[!tails_gitweb
wiki/src/doc/first_steps.index.mdwn]]) and display them in accordions
documentation sections ([wiki/src/doc/first steps.index.mdwn](https://gitlab.tails.boum.org/tails/tails/-/blob/master/wiki/src/doc/first_steps.index.mdwn)) and display them in accordions