RT_for_help_desk.md

-[[!meta title="Request tracker for help desk"]]
+---
+title: Request tracker for help desk
+---
+
 
 Having a request tracker powering our help desk will be key to fulfilling their
-[[updated mission|contribute/working_together/roles/help_desk]]:
+[updated mission](https://tails.boum.org/contribute/working_together/roles/help_desk):
 
 **Gather qualitative and quantitative data to understand better our users and
 prioritize our work.**
@@ -31,7 +34,7 @@ MUST
    - Search on metadata (eg. filter by the version of Tails)
  - Make it easy to forward logs to devs (who might not have a direct
    access to the platform)
- - Provide a separate queue of tickets per language [[!tails_ticket 9080]]
+ - Provide a separate queue of tickets per language tails/tails#9080
  - Make it easy to onboard new help desk members
  - Keep a database of template answers
  - Allow cross-referencing Redmine tickets and help desk tickets
@@ -69,16 +72,16 @@ Budgeting
 
 This work is directly related to the work of four of our core team:
 
-- [[Help Desk|contribute/working_together/roles/help_desk]]: they will
+- [Help Desk](https://tails.boum.org/contribute/working_together/roles/help_desk): they will
   use the platform to do their work.
-- [[Foundations
-  Team|contribute/working_together/roles/foundations_teams]]: they will
+- [Foundations
+  Team](https://tails.boum.org/contribute/working_together/roles/foundations_teams): they will
   use the data of the platform to investigate for example hardware
   compatibility issues.
-- [[UX Designes|contribute/working_together/roles/ux]]: they will use
+- [UX Designes](https://tails.boum.org/contribute/working_together/roles/ux): they will use
   the data of the platform to investigate usability issues and help
   prioritizing our work.
-- [[Sysadmins|contribute/working_together/roles/sysadmins]]: they will
+- [Sysadmins](https://tails.boum.org/contribute/working_together/roles/sysadmins): they will
   administer the platform.
 
 Making sure that the platform will work for them is part of the core
@@ -105,7 +108,7 @@ person. This might be groente but not before the end of the year.
 Options
 =======
 
-  - [[!wikipedia Comparison_of_help_desk_issue_tracking_software]] (Wikipedia)
+  - [Comparison of help desk issue tracking software](https://en.wikipedia.org/wiki/Comparison%5Fof%5Fhelp%5Fdesk%5Fissue%5Ftracking%5Fsoftware) (Wikipedia)
 
 ### OTRS
 
@@ -130,3 +133,4 @@ Options
 ### Helpy
 
   - <https://helpy.io/>
+