Helpdesk_Auto-reply.md

@@ -4,8 +4,8 @@ Have an auto reply for users writing to HelpDesk
 
 In order to lower the pressure/urgency of each individual request to HelpDesk,
 making it easier to provide more edited information to the rest of the teams
-according to our [[mission|contribute/working_together/roles/help_desk/]], we want to have an auto reply for users so they can
-self-diagnose the most common problems. Main ticket is [[!tails_ticket 17935]]
+according to our [mission](https://tails.boum.org/contribute/working_together/roles/help_desk), we want to have an auto reply for users so they can
+self-diagnose the most common problems. Main ticket is tails/tails#17935
 
 
 We want requests sent to Help Desk to get an automatic email answer:
@@ -15,7 +15,7 @@ We want requests sent to Help Desk to get an automatic email answer:
 - set lower expectations wrt. timing
 - for new software suggestions and other dev topics, refer users to https://tails.boum.org/support/faq/#software - https://tails.boum.org/contribute/
 
-Help Desk would still read the reports and extract the info we need for the “Gather qualitative and quantitative user data” part of its [[mission|contribute/working_together/roles/help_desk/]], but will not always answer a personally crafted message to users.
+Help Desk would still read the reports and extract the info we need for the “Gather qualitative and quantitative user data” part of its [mission](https://tails.boum.org/contribute/working_together/roles/help_desk), but will not always answer a personally crafted message to users.
 
 
 Requirements
@@ -70,7 +70,7 @@ Implementation
 --------------
 - Write a generic message
 
-- [[!tails_ticket 17966 desc="Write standard text to answer hardware support reports for which we can't do anything"]]
+- Write standard text to answer hardware support reports for which we can't do anything (tails/tails#17966)
 
 
 Deployment
@@ -81,7 +81,7 @@ Deployment
 Changes to HelpDesk workflow after completion
 ---------------------------------------------
 
-Once this auto-reply is in place, a number of other, important [[!tails_ticket 17965 desc="changes can be implemented in Help Desk’s workflow and processes"]].
+Once this auto-reply is in place, a number of other, important changes can be implemented in Help Desk’s workflow and processes (tails/tails#17965).
 
 
 <h1 id="template">Actual Auto-reply</h1>
@@ -126,3 +126,4 @@ Once this auto-reply is in place, a number of other, important [[!tails_ticket 1
     contacting their support channels.
 
     Thanks for your understanding, and have a very nice day.
+